Service Desk Lead

Roles & ResponsibilitiesAct as a point of escalation for complex technical issues, ensuring swift resolution and customer satisfaction. Monitor the service desk ticketing system, track ticket progress, and ensure timely responses and resolutions according to SLAs. Allocate and prioritize tasks effectively, ensuring the team meets daily operational targets...

Job DescriptionAs a Front Desk Supervisor, you will be responsible for ensuring smooth and efficient front office operations at all times. You will supervise and lead service associates in their daily activities, upsell rooms to meet guests' needs when appropriate, and ensure guest requests are fulfilled in a professional and timely manner.The ideal...

2 days ago Be among the first 25 applicants Senior Talent Acquisition Partner @ Lenovo PCCW Solutions | Senior Technical Recruiter Job Summary: We are looking for a Service Desk Manager to lead and oversee IT support operations across multiple clients. This role requires a highly organized and customer-focused leader with experience in managing IT service...

Roles & ResponsibilitiesJob Summary:We are looking for a Service Desk Manager to lead and oversee IT support operations across multiple clients. This role requires a highly organized and customer-focused leader with experience in managing IT service desks within a Managed Service Provider (MSP) or a multi-client environment. The ideal candidate will ensure...

Roles & ResponsibilitiesAbout the jobJob Summary:We are looking for a Service Desk Manager to lead and oversee IT support operations across multiple clients. This role requires a highly organized and customer-focused leader with experience in managing IT service desks within a Managed Service Provider (MSP) or a multi-client environment. The ideal candidate...

Roles & ResponsibilitiesServe as the first point of escalation for complex technical issues and guide team members to resolve them effectively. Ensure that all service requests and incidents are logged, prioritized, and addressed within the defined SLAs. Support team members with service desk operations, ensuring smooth transitions and adherence to...

Roles & ResponsibilitiesProvide first-line support via phone, email, and in-person for IT-related issues, including hardware, software, and network problems. Diagnose and troubleshoot technical issues related to desktop computers, laptops, operating systems, applications, and peripheral devices. Log and track all service desk requests and incidents in the...

Roles & ResponsibilitiesJob Description & RequirementsMin 2 yrs. of Service Desk agent working experienceGood Laptop/Desktop troubleshooting skillsetsExcellence customer handling skillsFurnish and submit timely updates to customers on the status of outstanding issues within targeted Service LevelMaintain ownership of cases and follow-up on reported issues...

Roles & ResponsibilitiesJob Description & RequirementsMin 2 yrs. of Service Desk agent working experienceGood Laptop/Desktop troubleshooting skillsetsExcellence customer handling skillsFurnish and submit timely updates to customers on the status of outstanding issues within targeted Service LevelMaintain ownership of cases and follow-up on reported issues...

Roles & ResponsibilitiesJob Description & RequirementsMin 2 yrs. of Service Desk agent working experienceGood Laptop/Desktop troubleshooting skillsetsExcellence customer handling skillsFurnish and submit timely updates to customers on the status of outstanding issues within targeted Service LevelMaintain ownership of cases and follow-up on reported issues...

Roles & Responsibilities1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3.Furnish and submit timely updates to customers...

Roles & Responsibilities1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3.Furnish and submit timely updates to customers...

Roles & ResponsibilitiesRequirementMin Higher Nitec in IT related fields Min 1 year End user support experience, Desktop or Technical Service Desk. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.Key Responsibilities:1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure...

Roles & ResponsibilitiesRequirementMin Higher Nitec in IT related fields Min 1 year End user support experience, Desktop or Technical Service Desk. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.Key Responsibilities:1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure...

Roles & ResponsibilitiesService Desk Specialist- Location – Bedok or Ang Mo Kio- Working Hour12hr Rotation Shift, 24 by 7, 2 days work, 2 days off – Basic + Additional upto $240shift allowance($10 for Day, $22 for night)1. 8:00 AM – 8:00 PM2. 8:00 PM – 8:00 AMRequirement1.Shift 2. Min Higher Nitec in IT related fields3. Min 1 year End user support...

Roles & ResponsibilitiesService Desk Specialist- Location – Bedok or Ang Mo Kio- Working Hour12hr Rotation Shift, 24 by 7, 2 days work, 2 days off – Basic + Additional upto $240shift allowance($10 for Day, $22 for night)1. 8:00 AM – 8:00 PM2. 8:00 PM – 8:00 AMRequirement1.Shift 2. Min Higher Nitec in IT related fields3. Min 1 year End user support...

Roles & ResponsibilitiesResponsibilities :Deliver initial support for IT-related concerns. Provide Level 1 technical assistance. Provide First Call Resolution (FCR) technical support via phone and email. Receive and answer all users IT service request calls and emails . Support the installation and upkeep of desktop systems. Provide Live-Chat...

About the CompanyThakral One Pte Ltd is a leading provider of IT solutions and services.We are seeking an experienced IT professional to join our team as a Technical Help Desk Lead.The successful candidate will be responsible for providing technical support and maintaining Cloud Services, physical servers, and workstations.They will also be responsible for...

Roles & Responsibilities* Excellent communication skills* Interpersonal skills, active listening* 1 year previous Service desk or equivalent experience* Attend to Phone, Email and any other online queries where applicable* Excellent organisational skills* 1 year previous Service desk or equivalent experience* Managing incidents including business...

Roles & Responsibilities* Excellent communication skills* Interpersonal skills, active listening* 1 year previous Service desk or equivalent experience* Attend to Phone, Email and any other online queries where applicable* Excellent organisational skills* 1 year previous Service desk or equivalent experience* Managing incidents including business...