service desk engineer
1 week ago
Job Description & Requirements
Min 2 yrs. of Service Desk agent working experience
Good Laptop/Desktop troubleshooting skillsets
Excellence customer handling skills
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
Handle initial classification/ prioritization of the incidents.
Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Tell employers what skills you haveMac
Troubleshooting
Microsoft Office
SD
Hardware
Ticketing
Information Technology
Service Level
Service Desk
Windows
Mobile Devices
Communication Skills
Team Lead
ITIL
Customer Service
Technical Support
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