IT Helpdesk/Service Desk Engineer

Roles & ResponsibilitiesKey ResponsibilityServing as the first point of contact to operational and user inquiries via phone and email. Following up with users to ensure full resolution of issues. Collaboration with stakeholders to resolve issues. Resolve technical issues by identifying problems, guiding users through corrective steps, or escalating issues...

Roles & Responsibilities-Responsibilities:Perform day-to-day IT Infrastructure Operation tasks, Monitoring and Health checks. Serve as the first point of contact for customers seeking technical assistance over the phone , email and ticketing system. Provide End User Technical Support (Including but not limited to Phone, Onsite and By...

Roles & Responsibilities-Responsibilities:Perform day-to-day IT Infrastructure Operation tasks, Monitoring and Health checks. Serve as the first point of contact for customers seeking technical assistance over the phone , email and ticketing system. Provide End User Technical Support (Including but not limited to Phone, Onsite and By...

Roles & ResponsibilitiesDiploma/Degree in IT/Computer Science. At least 1 to 2 years of relevant experience. 1st level helpdesk to respond to calls. Provide first call resolution to users who called into our hotline which is public facing, advising on issues. Liaise with other support teams, or product teams as required to resolve requests/issues in a...

Roles & Responsibilities Diploma/Degree in IT/Computer Science. At least 1 to 2 years of relevant experience. 1st level helpdesk to respond to calls. Provide first call resolution to users who called into our hotline which is public facing, advising on issues. Liaise with other support teams, or product teams as required to resolve requests/issues in a...

Roles & Responsibilitiesa) Incident and Problem Management:(i) Application Support• Install other 3-party applications upon request• Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc.• Making support request to issues related to Microsoft Office 365 platform.• Microsoft Office Apps Issues, e.g....

Roles & Responsibilitiesa) Incident and Problem Management:(i) Application Support• Install other 3-party applications upon request• Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc.• Making support request to issues related to Microsoft Office 365 platform.• Microsoft Office Apps Issues, e.g....

Roles & ResponsibilitiesJob Purpose:Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.Job Description:Responding to incident requests/enquiries/solutions via email under ticketing system or phone. ...

Roles & ResponsibilitiesJob Purpose:Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.Job Description: Responding to incident requests/enquiries/solutions via email under ticketing system or phone....

Roles & ResponsibilitiesThe Service Desk Engineer is responsible for providing first-level IT support and on-site technical assistance to ensure smooth operation of the Institute's IT systems. This role involves handling service desk tasks, maintaining IT infrastructure, resolving incidents, and managing IT assets. The Service Desk Engineer plays a crucial...

Job Description: You will be responsible for:Inbound call handling for UOB Accounts servicing, campaigns, products enquiries and helpdesk enquiries;Fulfillment follow through on case handling and with customers.Key Responsibilities: Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests...

Roles & ResponsibilitiesJob Purpose:Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.Job Description (Support for Management and Production Floor)Project support as assigned or requested. Perform...

Roles & ResponsibilitiesWe are seeking dedicated and experienced professionals to join our DC Operators and Helpdesk Support team. The ideal candidates will have a strong background in Data Centre Engineer Operations and Application Helpdesk Support. This role requires a deep understanding of data centre facilities and the ability to provide exceptional...

Roles & ResponsibilitiesRole:Service Desk Engineer L1JD:• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• 1 year previous Service desk or equivalent experience•...

Roles & ResponsibilitiesResponsibilities:Provide first-level technical support for hardware, software, and network-related issues. Respond to and resolve helpdesk tickets via phone, email, or in person. Install, configure, and maintain desktop computers, laptops, printers, and other peripherals. Troubleshoot and resolve issues with operating systems...

Roles & ResponsibilitiesJob Purpose:Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.Job Description (Support for Management and Production Floor) Project support as assigned or requested. ...

Roles & ResponsibilitiesRole:Service Desk Engineer L1JD:• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• 1 year previous Service desk or equivalent experience•...

Roles & ResponsibilitiesJob Description & RequirementsMin 2 yrs. of Service Desk agent working experienceGood Laptop/Desktop troubleshooting skillsetsExcellence customer handling skillsFurnish and submit timely updates to customers on the status of outstanding issues within targeted Service LevelMaintain ownership of cases and follow-up on reported issues...

Roles & ResponsibilitiesExecutive SummarySmart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of...

Roles & ResponsibilitiesExecutive SummarySmart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of...