Service Desk Engineer L1

Roles & ResponsibilitiesRole:Service Desk Engineer L1JD:• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• 1 year previous Service desk or equivalent experience•...

Roles & ResponsibilitiesResponsibilities:Manage and lead the Service Desk and staffs to provide 1st level technical support. Act as a further escalation point for unresolved or escalated cases and provide guidance to the team. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all...

Roles & ResponsibilitiesKey Responsibilities: Act as the first point of contact for IT-related issues, ensuring timely resolution of hardware, software, and network problems. Provide technical support via phone, email, chat, and ticketing systems to employees across multiple regions. Support and troubleshoot Windows/macOS operating systems, Office 365,...

Roles & ResponsibilitiesKey Responsibilities: Act as the first point of contact for IT-related issues, ensuring timely resolution of hardware, software, and network problems. Provide technical support via phone, email, chat, and ticketing systems to employees across multiple regions. Support and troubleshoot Windows/macOS operating systems, Office 365,...

Roles & ResponsibilitiesThe Service Desk Engineer is responsible for providing first-level IT support and on-site technical assistance to ensure smooth operation of the Institute's IT systems. This role involves handling service desk tasks, maintaining IT infrastructure, resolving incidents, and managing IT assets. The Service Desk Engineer plays a crucial...

Job Summary:The Front Desk Associate is responsible for providing exceptional customer service, managing front desk activities, and ensuring seamless operations. Key responsibilities include checking membership cards, processing payments, taking bookings, and handling member enquiries. A team player with excellent communication skills, the successful...

Roles & Responsibilities* Excellent communication skills* Interpersonal skills, active listening* 1 year previous Service desk or equivalent experience* Attend to Phone, Email and any other online queries where applicable* Excellent organisational skills* 1 year previous Service desk or equivalent experience* Managing incidents including business...

Roles & Responsibilities* Excellent communication skills* Interpersonal skills, active listening* 1 year previous Service desk or equivalent experience* Attend to Phone, Email and any other online queries where applicable* Excellent organisational skills* 1 year previous Service desk or equivalent experience* Managing incidents including business...

Roles & ResponsibilitiesAbout ST EngineeringST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses...

2 days ago Be among the first 25 applicants Senior Talent Acquisition Partner @ Lenovo PCCW Solutions | Senior Technical Recruiter Job Summary: We are looking for a Service Desk Manager to lead and oversee IT support operations across multiple clients. This role requires a highly organized and customer-focused leader with experience in managing IT service...

Roles & ResponsibilitiesJob Description & RequirementsMin 2 yrs. of Service Desk agent working experienceGood Laptop/Desktop troubleshooting skillsetsExcellence customer handling skillsFurnish and submit timely updates to customers on the status of outstanding issues within targeted Service LevelMaintain ownership of cases and follow-up on reported issues...

Roles & ResponsibilitiesJob Description & RequirementsMin 2 yrs. of Service Desk agent working experienceGood Laptop/Desktop troubleshooting skillsetsExcellence customer handling skillsFurnish and submit timely updates to customers on the status of outstanding issues within targeted Service LevelMaintain ownership of cases and follow-up on reported issues...

Roles & ResponsibilitiesJob Description & RequirementsMin 2 yrs. of Service Desk agent working experienceGood Laptop/Desktop troubleshooting skillsetsExcellence customer handling skillsFurnish and submit timely updates to customers on the status of outstanding issues within targeted Service LevelMaintain ownership of cases and follow-up on reported issues...

Roles & ResponsibilitiesServe as the first point of escalation for complex technical issues and guide team members to resolve them effectively. Ensure that all service requests and incidents are logged, prioritized, and addressed within the defined SLAs. Support team members with service desk operations, ensuring smooth transitions and adherence to...

Roles & ResponsibilitiesProvide first-line support via phone, email, and in-person for IT-related issues, including hardware, software, and network problems. Diagnose and troubleshoot technical issues related to desktop computers, laptops, operating systems, applications, and peripheral devices. Log and track all service desk requests and incidents in the...

Roles & ResponsibilitiesRole:NOC Engineer L1JD:Proficiency in monitoring and managing network systems, servers, and infrastructure.Knowledge of network protocols (TCP/IP, DNS, DHCP, etc.) and tools (e.g., SolarWinds, Nagios, or PRTG).Familiarity with cloud platforms (AWS, Azure, GCP) and virtualization technologies (VMware, Hyper-V).Understanding of ITIL...

Roles & ResponsibilitiesWe are looking for a Service Desk Operator (Shift) to join our team and provide exceptional Level 1 technical support and customer service.In this role, you will diagnose and resolve hardware, software, and network connectivity issues, manage incidents using a ticketing system, and escalate complex problems as needed. You will also...

Roles & ResponsibilitiesWe are looking for a Service Desk Operator (Shift) to join our team and provide exceptional Level 1 technical support and customer service.In this role, you will diagnose and resolve hardware, software, and network connectivity issues, manage incidents using a ticketing system, and escalate complex problems as needed. You will also...

Responsibilities: Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded to in a timely manner. Be available to take calls. Perform first-level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. Furnish and submit...

Client Profile: The client provides differentiated, end-to-end technology services, leveraging its NEXT capabilities in digital, cloud, and platforms. They also offer core services in application, infrastructure, engineering, and cybersecurity, helping clients to innovate and stay competitive in the digital landscape. Position: Service Desk Manager...