Service Desk Agent/Desktop Engineer/IT Support

Roles & ResponsibilitiesWe are seeking a highly skilled and experienced Desktop and Server Support Specialist to join our team. The ideal candidate will have a strong background in End User Computing Devices (EUCD) support, ICT End User Computing, or Service Desk Agent experience, along with networking and system administration expertise. This role requires...

Roles & ResponsibilitiesJob Description:Shall provide daily on-site DESKTOP management and support services ("DESKTOP Support Services") for end-users' End UserComputing Devices (DESKTOP) which are used in the Customer's environment with the Customer's approval. The general scope of Desktop Support Services shall minimally include:(a) Image build...

Roles & ResponsibilitiesWe are seeking a highly skilled and experienced Desktop and Server Support Specialist to join our team. The ideal candidate will have a strong background in End User Computing Devices (EUCD) support, ICT End User Computing, or Service Desk Agent experience, along with networking and system administration expertise. This role requires...

Roles & ResponsibilitiesManage the IT Support and staff to provide 1st level technical support;Primarily responsible as main coordinator and lead engineer for the refresh/ upgrade of Windows 10/ 11 desktop and laptops bank wide.Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of...

Roles & ResponsibilitiesManage the IT Support and staff to provide 1st level technical support;Primarily responsible as main coordinator and lead engineer for the refresh/ upgrade of Windows 10/ 11 desktop and laptops bank wide.Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of...

Roles & ResponsibilitiesJob Description & RequirementsMin 2 yrs. of Service Desk agent working experienceGood Laptop/Desktop troubleshooting skillsetsExcellence customer handling skillsFurnish and submit timely updates to customers on the status of outstanding issues within targeted Service LevelMaintain ownership of cases and follow-up on reported issues...

Roles & ResponsibilitiesJob Description & RequirementsMin 2 yrs. of Service Desk agent working experienceGood Laptop/Desktop troubleshooting skillsetsExcellence customer handling skillsFurnish and submit timely updates to customers on the status of outstanding issues within targeted Service LevelMaintain ownership of cases and follow-up on reported issues...

Roles & ResponsibilitiesResponsibilities:Manage and lead the Service Desk and staffs to provide 1st level technical support. Act as a further escalation point for unresolved or escalated cases and provide guidance to the team. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all...

Roles & ResponsibilitiesJob Description & RequirementsMin 2 yrs. of Service Desk agent working experienceGood Laptop/Desktop troubleshooting skillsetsExcellence customer handling skillsFurnish and submit timely updates to customers on the status of outstanding issues within targeted Service LevelMaintain ownership of cases and follow-up on reported issues...

Roles & ResponsibilitiesThe Service Desk Engineer is responsible for providing first-level IT support and on-site technical assistance to ensure smooth operation of the Institute's IT systems. This role involves handling service desk tasks, maintaining IT infrastructure, resolving incidents, and managing IT assets. The Service Desk Engineer plays a crucial...

Roles & ResponsibilitiesResponsibilitiesAdministration and configuration for Windows Servers; End-user account management; End-user device hardening and lockdown; Troubleshooting and problem resolution; and End-user briefings & awareness service.To minimally support the following types of EUCD and Windows Servers:Windows Servers; Microsoft SQL Servers; ...

We are looking for a highly skilled Service Desk Agent to join our Contact Centre team at OCBC Bank. As a key member of the team, you will be responsible for providing expert-level support to our customers via multiple channels.Your main duties will include:Resolving complex customer issues through effective troubleshooting and problem-solving...

Roles & ResponsibilitiesDesktop Support Engineer / Location: Changi Aiport / MNC Company - 1 year contract renewable - Monday to Friday: 2 staggered time - 7am - 4pm / 10am - 7pm Device Engineer / Field Engineer - Tekong Camp (East) / SAFTI Camp (West) / Pasir Panjang, relocating to Tai Seng Tekong Camp: Up to S$2,400 (Basic) + Allowances SAFTI Camp...

Roles & ResponsibilitiesProvide first-line support via phone, email, and in-person for IT-related issues, including hardware, software, and network problems. Diagnose and troubleshoot technical issues related to desktop computers, laptops, operating systems, applications, and peripheral devices. Log and track all service desk requests and incidents in the...

Roles & ResponsibilitiesJob Duties and ResponsibilitiesProvide hardware and software support; including client life-cycle management and all standard management for the site. Provide requested assistance by end-users from the following channels: assigned tickets, user walk-up and calls, or assigned by the service manager. Responsible for installation,...

Roles & ResponsibilitiesJob SummaryProvides comprehensive support for end-user computing devices (EUCD) and Windows-based server environments. This role bridges end-user support with server administration, ensuring seamless operation and prompt resolution of complex incidents.Key ResponsibilitiesOffer daily on-site support for desktops, notebooks, mobile...

Roles & ResponsibilitiesResponsibilities :Deliver initial support for IT-related concerns. Provide Level 1 technical assistance. Provide First Call Resolution (FCR) technical support via phone and email. Receive and answer all users IT service request calls and emails . Support the installation and upkeep of desktop systems. Provide Live-Chat...

Roles & ResponsibilitiesLocation: Tanjong PagarJob Overview:Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.Key Responsibilities:Troubleshoot and resolve hardware,...

Roles & ResponsibilitiesServe as the first point of escalation for complex technical issues and guide team members to resolve them effectively. Ensure that all service requests and incidents are logged, prioritized, and addressed within the defined SLAs. Support team members with service desk operations, ensuring smooth transitions and adherence to...

Roles & ResponsibilitiesLocation: Tanjong PagarJob Overview: Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.Key Responsibilities: Troubleshoot and resolve...