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Service Desk Agent

2 weeks ago

Singapore OCBC Bank Full time

We are looking for a highly skilled Service Desk Agent to join our Contact Centre team at OCBC Bank. As a key member of the team, you will be responsible for providing expert-level support to our customers via multiple channels.

Your main duties will include:

  • Resolving complex customer issues through effective troubleshooting and problem-solving skills.
  • Providing accurate and timely information, alternatives, and solutions to customers on products and services.
  • Collaborating with internal stakeholders to resolve issues and improve processes.

To excel in this role, you will need:

  • A Diploma or Degree in any discipline.
  • Excellent communication and interpersonal skills.
  • The ability to work in a fast-paced environment and adapt to changing priorities.
  • A passion for delivering exceptional customer experiences.

We offer a dynamic and supportive work environment that fosters growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application.