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IT Service Desk support L1

4 weeks ago

Singapore ROBERT WALTERS (SINGAPORE) PTE LTD Full time
Roles & Responsibilities

Key Responsibilities:

  • Act as the first point of contact for IT-related issues, ensuring timely resolution of hardware, software, and network problems.
  • Provide technical support via phone, email, chat, and ticketing systems to employees across multiple regions.
  • Support and troubleshoot Windows/macOS operating systems, Office 365, VPN connectivity, and collaboration tools (e.g., Teams, Zoom, Slack).
  • Manage user accounts and access permissions in Active Directory, Azure AD, and other enterprise applications.
  • Provide remote support to employees working in colocation facilities and hybrid cloud environments.


Required Skills & Qualifications:

  • 3+ years of experience in an IT Service Desk / Helpdesk / Desktop Support role.
  • Strong knowledge of Windows/macOS, Microsoft 365, Active Directory, VPN, and remote access tools.


Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1769100 Jacqueline Chaw Ei Phyu Phyu


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