Service Desk Specialist

Roles & ResponsibilitiesRequirementMin Higher Nitec in IT related fields Min 1 year End user support experience, Desktop or Technical Service Desk. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.Key Responsibilities:1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure...

Roles & ResponsibilitiesRequirementMin Higher Nitec in IT related fields Min 1 year End user support experience, Desktop or Technical Service Desk. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.Key Responsibilities:1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure...

Roles & ResponsibilitiesProvide first-line support via phone, email, and in-person for IT-related issues, including hardware, software, and network problems. Diagnose and troubleshoot technical issues related to desktop computers, laptops, operating systems, applications, and peripheral devices. Log and track all service desk requests and incidents in the...

Job Title: Help Desk Support SpecialistWe are seeking a highly skilled Help Desk Support Specialist to join our team at JointHire Singapore Pte Ltd. As a Help Desk Support Specialist, you will be responsible for providing exceptional customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude.About...

About the Job DescriptionThis Help Desk Resolution Specialist position requires a highly skilled individual who can effectively troubleshoot and resolve technical issues with our cloud-based platform.You will be responsible for investigating tickets, triaging, and resolving Tier II tickets that flow into the help desk queue. The successful candidate will...

Roles & ResponsibilitiesServe as the first point of escalation for complex technical issues and guide team members to resolve them effectively. Ensure that all service requests and incidents are logged, prioritized, and addressed within the defined SLAs. Support team members with service desk operations, ensuring smooth transitions and adherence to...

Company OverviewThe Management Development Institute of Singapore is a leading provider of education and training solutions. We offer a range of programs designed to meet the needs of individuals and organizations alike.About the RoleAs a Front Desk Support Specialist, you will play a critical role in providing exceptional customer service to our students...

Song Consulting Pte Ltd is seeking a skilled Front Desk Operations Specialist to join our team. This role will involve managing the day-to-day operations of the front desk, including greeting and assisting members and visitors, handling inquiries, and maintaining accurate records.The ideal candidate will have previous experience in front desk operations,...

2 days ago Be among the first 25 applicants Senior Talent Acquisition Partner @ Lenovo PCCW Solutions | Senior Technical Recruiter Job Summary: We are looking for a Service Desk Manager to lead and oversee IT support operations across multiple clients. This role requires a highly organized and customer-focused leader with experience in managing IT service...

Roles & ResponsibilitiesJob Summary:We are looking for a Service Desk Manager to lead and oversee IT support operations across multiple clients. This role requires a highly organized and customer-focused leader with experience in managing IT service desks within a Managed Service Provider (MSP) or a multi-client environment. The ideal candidate will ensure...

Roles & ResponsibilitiesAbout the jobJob Summary:We are looking for a Service Desk Manager to lead and oversee IT support operations across multiple clients. This role requires a highly organized and customer-focused leader with experience in managing IT service desks within a Managed Service Provider (MSP) or a multi-client environment. The ideal candidate...

A skilled Service Desk Consultant with expertise in troubleshooting and supporting end user queries. Proficient in file transfer protocols (FTP, SFTP), secure communication technologies (SSH, SSL), and basic networking concepts, including TCP/IP, DNS, and DHCP. Adept at cryptography, firewall configurations, and application testing across development,...

Roles & ResponsibilitiesResponsibilities :Deliver initial support for IT-related concerns. Provide Level 1 technical assistance. Provide First Call Resolution (FCR) technical support via phone and email. Receive and answer all users IT service request calls and emails . Support the installation and upkeep of desktop systems. Provide Live-Chat...

Roles & ResponsibilitiesResponsibilities:Manage and lead the Service Desk and staffs to provide 1st level technical support. Act as a further escalation point for unresolved or escalated cases and provide guidance to the team. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all...

ITCAN Pte Ltd is a pioneering technology solutions provider based in Singapore, serving diverse industries worldwide.The RoleWe are seeking a skilled Help Desk Support Specialist to handle UOB Accounts servicing, campaigns, product enquiries and helpdesk queries. Key responsibilities include:Inbound call handling for customer inquiries and...

Roles & Responsibilities* Excellent communication skills* Interpersonal skills, active listening* 1 year previous Service desk or equivalent experience* Attend to Phone, Email and any other online queries where applicable* Excellent organisational skills* 1 year previous Service desk or equivalent experience* Managing incidents including business...

Roles & Responsibilities* Excellent communication skills* Interpersonal skills, active listening* 1 year previous Service desk or equivalent experience* Attend to Phone, Email and any other online queries where applicable* Excellent organisational skills* 1 year previous Service desk or equivalent experience* Managing incidents including business...

Roles & ResponsibilitiesThe Service Desk Engineer is responsible for providing first-level IT support and on-site technical assistance to ensure smooth operation of the Institute's IT systems. This role involves handling service desk tasks, maintaining IT infrastructure, resolving incidents, and managing IT assets. The Service Desk Engineer plays a crucial...

Roles & ResponsibilitiesRoles & Responsibilities:The 1st Level Remote Support is required to provide 1st point of contact for clients and provide excellent customer service to address their inquiries, concerns, or complaints. Answering incoming calls and making outbound calls to customers or clients. Provide First Call Resolution (FCR) technical support...

Roles & ResponsibilitiesRoles & Responsibilities:The 1st Level Remote Support is required to provide 1st point of contact for clients and provide excellent customer service to address their inquiries, concerns, or complaints. Answering incoming calls and making outbound calls to customers or clients. Provide First Call Resolution (FCR) technical support...