Customer Service Representative

2 months ago


Singapur, Singapore RichLand Logistics Full time

About the Role

We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Officer at RichLand Logistics. As a key member of our customer service team, you will be responsible for ensuring seamless communication and resolution of customer inquiries and issues.

Key Responsibilities

  • Execute daily operations in accordance with established processes and procedures.
  • Report any service-related issues, escalations, or failures to the supervisor.
  • Liaise and follow up with customers on delivery status.
  • Perform proper follow-up procedures on all expedited shipments.
  • Perform all reporting in a timely and appropriate manner.
  • Collaborate with the warehouse and transport team to ensure accurate information flow and shipment accuracy.
  • Update shipment status into the system.

Requirements

  • Minimum GCE 'O'/ 'N' Level, with at least 1 year of relevant experience in Customer Service/Admin in the Logistics industry or a related industry.
  • Good working knowledge in Microsoft Office.
  • Good interpersonal, coordination, and organizational skills.
  • Possess a positive work attitude and problem-solving skills.
  • Meticulous and detail-oriented.

Working Environment

We offer a dynamic and supportive work environment that fosters growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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