Senior Application Support Specialist
3 days ago
Job Summary:
We are seeking a highly skilled and experienced L2 App Production Support professional to join our team at NTT Data Singapore. As a key member of our support team, you will be responsible for providing efficient application support on the Boomi platform, as well as other application platforms, to enhance customer satisfaction through prompt issue resolution, reducing the number of escalations to L3, client production data migrations and production DB management.
Key Responsibilities:
- Operations/availability Management: Ensure the smooth operation of applications and services, minimizing downtime and maximizing availability.
- Incident Management: Respond to and resolve incidents in a timely and effective manner, minimizing impact on customers.
- Problem Management: Identify and resolve the root cause of incidents, implementing corrective actions to prevent recurrence.
- Change Management: Plan, implement, and test changes to applications and services, ensuring minimal disruption to customers.
- Service Request Management: Manage service requests from customers, ensuring timely and effective resolution.
- Release & Deployment management: Plan, implement, and test releases and deployments, ensuring minimal disruption to customers.
- Capacity Management: Monitor and manage application capacity, ensuring optimal performance and availability.
- Knowledge Management: Maintain and update knowledge bases, ensuring accurate and up-to-date information is available to support teams.
- Continual Service Improvement: Identify areas for improvement and implement changes to enhance service quality and efficiency.
- Utility Management: Manage and maintain application utilities, ensuring optimal performance and availability.
Requirements:
- Degree in Computer Science, Engineering, Information Systems or related disciplines.
- Minimum 3 years of working experience in Application support or L2 support.
- Prior experience in application development, maintenance, support and deployment will be advantageous.
- Knowledge in Boomi Platform especially Boomi Integrations.
- Experience in database like Oracle, MySQL server, Postgres.
- Experience in database query scripting (SQL).
- Good knowledge in Agile methodologies and AWS suite of services.
- Strong analytical, problem solving skills and attention to detail.
- Strong written and verbal communication with emphasis on technical writing skills.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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