Application Support Specialist

6 days ago


Singapur, Singapore Flintex Consulting Pte Ltd Full time
Job Title: Application Support

Job Summary:
We are seeking a highly skilled Application Support professional to join our team at Flintex Consulting Pte Ltd. As an Application Support Specialist, you will be the first point of contact for all user support related queries regarding our core Applications. Your primary responsibility will be to provide timely and effective support to our users, ensuring that their issues are resolved efficiently and to their satisfaction.

Key Responsibilities:
  • Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)
  • Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions
  • Responsible for the inventory of all the Applications used in the company as well as regular checks of Active and Inactive Applications
  • Take internal and external calls from users regarding Application related incidents or service requests
  • Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents/service requests
  • Provide regular statistical reports about support cases and incidents
  • Dispatch all incoming tickets for the Service & Support team
  • Responsible for assigning, resolving, and escalating user request tickets
  • Collaborate with other IT Teams on Projects

Requirements:
Application Support / BA

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