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Application Support Specialist

1 month ago

Singapur, Singapore IHiS Full time

Job Overview

We are seeking a highly skilled Service Operations Specialist to join our team at IHiS. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our hospital systems and applications.

Key Responsibilities

  • Perform regular server maintenance, system access management, and daily health checks to ensure optimal system performance.
  • Monitor service level dashboards and perform daily health monitoring to identify potential issues.
  • Liaise with internal and external stakeholders to identify system requirements and develop mitigating solutions.
  • Investigate user-reported issues and provide support for mission-critical systems.
  • Support user requirement analysis for performance and security-related application changes.
  • Develop and maintain service operations documentation, guides, and specifications.
  • Collaborate with the team to create and update Standard Operating Procedures (SOPs) to improve work efficiency.

Requirements

  • Possess a Diploma/Degree in Computer Science, Computer Engineering, Information Technology, or a relevant discipline.
  • Minimum 4 to 5 years of experience in applications support or similar activities.
  • Possessed supervisory experience with a team of minimum 2 before.
  • Experience in MS Windows environment and application support.
  • Able to work independently and possess good communication skills to liaise with various stakeholders.

About IHiS

IHiS is a leading provider of HealthTech solutions. We are committed to delivering innovative and effective solutions that improve healthcare outcomes.