Application Support Specialist
4 weeks ago
Job Overview
We are seeking a highly skilled Service Operations Specialist to join our team at IHiS. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our hospital systems and applications.
Key Responsibilities
- Perform regular server maintenance, system access management, and daily health checks to ensure optimal system performance.
- Monitor service level dashboards and perform daily health monitoring to identify potential issues.
- Liaise with internal and external stakeholders to identify system requirements and develop mitigating solutions.
- Investigate user-reported issues and provide support for mission-critical systems.
- Support user requirement analysis for performance and security-related application changes.
- Develop and maintain service operations documentation, guides, and specifications.
- Collaborate with the team to create and update Standard Operating Procedures (SOPs) to improve work efficiency.
Requirements
- Possess a Diploma/Degree in Computer Science, Computer Engineering, Information Technology, or a relevant discipline.
- Minimum 4 to 5 years of experience in applications support or similar activities.
- Possessed supervisory experience with a team of minimum 2 before.
- Experience in MS Windows environment and application support.
- Able to work independently and possess good communication skills to liaise with various stakeholders.
About IHiS
IHiS is a leading provider of HealthTech solutions. We are committed to delivering innovative and effective solutions that improve healthcare outcomes.
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