Application Support Specialist

3 weeks ago


Singapur, Singapore Delaware Full time
Job Description

Job Title: Application Support Analyst

Company: Delaware

Location: Singapore

About the Role:

We are seeking a highly motivated and experienced Application Support Analyst to join our team in Singapore. As an Application Support Analyst, you will be responsible for providing technical support and assistance to our clients and internal stakeholders.

Key Responsibilities:

  • Execute day-to-day helpdesk operations, including daily morning checks, status updates, and daily day closure reports.
  • Log tickets and track them to ensure they are resolved within stipulated SLA.
  • Assist or perform the generation and reviewing of weekly/monthly/annually status reports for client/management reporting.
  • Perform basic analysis and troubleshooting of issues encountered by users, and escalate for higher level attention when required.

Requirements:

  • Application level 1 Helpdesk experience.
  • 1-3 years of experience in a service desk role, preferably in supporting an Application System (e.g. OpenText, SharePoint, Enterprise Content Management System).
  • Experience in researching, analysing and interpreting system issues and providing the necessary support and resolution to users.
  • Good communication skills.
  • Skilled in Microsoft Office.
  • Meticulous, empathy and strong passion to help the clients.
  • Restorative and strong desire to resolve issues.
  • Independent and self-exploratory learner.
  • Care for quality.

About Delaware:

Delaware is a dynamic, stimulating team of highly-motivated professionals with attention for personal development in your expertise. We offer a continuous process for learning, development and growth. We are involved in unique projects in Singapore (and the region) for prominent customers. We offer a challenging and dynamic job in a successful organisation. We know there's more to life than work. We organise team events, impromptu drinks or the occasional sports day: Nothing better for team spirit than getting sweaty together, right?

What We Offer:

  • A dynamic, flat company culture.
  • A competitive benefits package.

How to Apply:

Apply for this exciting opportunity to join our team as an Application Support Analyst. We look forward to hearing from you.



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