Application Support Specialist
1 month ago
Upskills provides expert financial software consulting to leading financial institutions in Asia Pacific, Middle East, and Europe. With a strong, front-to-back expertise in the cash and derivatives markets, coupled with an in-depth knowledge of financial markets technologies, we provide smart and efficient solutions.
Key Responsibilities- Provide hands-on L3 support for a time-critical trading system.
- Monitor trading applications and respond promptly to issues and incidents.
- Offer real-time support for all trading applications, including pre-trade, execution, and post-trade systems.
- Investigate and resolve technical problems related to application performance, connectivity, and data accuracy.
- Investigate production and test environment issues.
- Manage the deployment and configuration of trading system applications across various environments.
- Support DR tests, manage audit requests, manage security checks, and documentations.
- Work with developers to understand system functionality.
- Write support documentation.
- Master's or Bachelor's Degree in Information Technology, Computer Network, Data Communications, or relevant discipline.
- At least 5 years of experience as Application Support.
- Knowledge of UNIX environment, including performing various tasks from the UNIX terminal.
- Strong analytical and problem-solving skills.
- In-depth knowledge of computer hardware, software, and OS (Windows and macOS).
- Hands-on experience in Windows server administration and basic knowledge in Linux server administration.
- Strong programming skill with Java is a plus.
- Experience with Linux and Oracle Database.
- Experience with Cloud is a big plus.
- Keen interest in financial markets. Working knowledge of financial products a plus.
- Fluent English and good communication skills.
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