Application Support Specialist

4 weeks ago


Singapur, Singapore GEMINI Full time
Job Title: Application Support Engineer

At Gemini, we are seeking a highly skilled Application Support Engineer to join our team. As a key member of our Technical Exchange Services department, you will be responsible for providing technical support services to our institutional and retail customer base, as well as partnered vendors.

Responsibilities:
  • Provide technical support services to Gemini's customer base, focusing on Gemini APIs, network connectivity, and application support.
  • Investigate and communicate application issues to Gemini development teams, referencing relevant logs.
  • Gather requirements from clients and write specifications for features.
  • Maintain and deploy API documentation, accounting for relevant engineering changes for all Gemini APIs.
  • Assist Retail support teams with operational tools to enhance the overall Support service at Gemini.
  • Clearly articulate issues to customers, instilling confidence and reliability.
  • Assist in the on-boarding and certification process of FIX and Web API customers.
  • Provide second-level support to sales and business development teams.
  • Create and customize operational and monitoring tools to facilitate customer support operations.
Requirements:
  • BA/BS degree in technical or engineering concentration.
  • 3 years of experience in a technical support role at an Exchange, OMS, or other Financial Services Technology provider.
  • Deep understanding of FIX protocol and underlying network connectivity approaches.
  • Working knowledge of SQL databases and writing well-formed queries.
  • Excellent communication skills, both written and verbal.
  • Well-versed in navigating systems, running commands from a Unix terminal, and measuring system performance.
  • Working knowledge of Python or other scripting languages.
Preferred Qualifications:
  • Experience with cryptocurrency/blockchain (chain forks, block explorers, smart contracts).
  • Highly skilled in identifying and solving FIX application issues.
  • Extensive project management experience, a PMP certification, or equivalent.
  • Experience with Splunk, Looker, ZenDesk, Grafana.
Why Work at Gemini?

We take a holistic approach to compensation, which includes:

  • Comprehensive health plans covered at 100% for employees and dependents.
  • Long-term incentive in the form of a new hire equity grant.
  • Paid Parental Leave.
  • Up to 14 paid vacation days (in addition to public/bank holidays).


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