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Application Support Specialist

2 months ago

Singapur, Singapore Flintex Consulting Pte Ltd Full time
Job Title: Application Support

We are seeking a highly skilled and experienced Application Support professional to join our team at Flintex Consulting Pte Ltd. As an Application Support specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.

Key Responsibilities:
  • Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)
  • Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions
  • In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications
  • Responsible for taking internal and external calls from the users regarding Application related incidents or service requests
  • Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/service request
  • Regularly provide statistical reports about support cases and incidents
  • Dispatching all incoming tickets for the Service & Support team
  • Responsible for assigning, resolving and escalating user request tickets
  • Collaborate with other IT Teams on Projects

As an Application Support specialist, you will have the opportunity to work with a variety of technologies and systems, and will be responsible for providing technical support and assistance to our clients and internal teams. If you are a highly skilled and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity.