Application Support Specialist
2 months ago
Job Summary
We are seeking a highly skilled Application Support Specialist to join our team at IHiS. As a key member of our Service Operations team, you will play a critical role in ensuring the smooth operation of our hospital systems and applications.
Key Responsibilities
- Server Maintenance and Support: Perform regular server maintenance, system access, system monitoring, backups, patching, and daily health checks to ensure optimal system performance.
- Service Level Monitoring: Monitor service level dashboards, perform daily health monitoring, system capacity review, and allocate adequate capacity to ensure seamless service delivery.
- Stakeholder Liaison: Liaise with internal and external stakeholders to identify system/data product requirements and develop mitigating and/or preventive solutions.
- Defect Fixing and Resiliency: Identify and fix defects, and implement resiliency-related improvements to ensure business continuity and resiliency.
- User Support: Assist in investigating user-reported issues and provide support for mission-critical systems, including follow-up/corrective actions for production issues and defects.
- Requirements Analysis: Support user requirement analysis for performance and security-related application changes.
- Proposal Development: Support the preparation of proposals for modified or replacement systems/data products.
- Documentation and Training: Assist in training and develop supporting documentation for all service operations activities.
- Standard Operating Procedures: Maintain service operations documentation, guides, specifications, and interfaces between legacy and new systems/data products, and create/update Standard Operating Procedures (SOP) to improve work efficiency.
- 24x7 Application Support: Provide 24x7 application support and handle multiple applications.
Requirements
- Education: Possess a Diploma/Degree in Computer Science, Computer Engineering, Information Technology, or any other relevant discipline.
- Experience: Minimum 4 to 5 years of experience in applications support or similar activities.
- Supervisory Experience: Possessed supervisory experience with a team of minimum 2 before.
- Technical Skills: Experience in MS Windows environment and application support.
- Communication Skills: Able to work independently and possess good communication skills to liaise with various stakeholders such as users, vendors, etc.
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