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Application Support Specialist

2 months ago

Singapur, Singapore SG45 DXC Technology Services Singapore Pte. Ltd Full time
Job Title: Application Support Specialist

At SG45 DXC Technology Services Singapore Pte. Ltd, we are seeking a highly skilled Application Support Specialist to join our team. As a key member of our Application L2 support team, you will be responsible for providing maintenance and support for a mission-critical system.

Key Responsibilities:
  • Provide day-to-day application support for reported production issues and resolve within the stipulated Service Level Agreement (SLA) as per classified severity.
  • Investigate and perform analysis to determine root cause(s) and provide corrective and preventive solutions.
  • Escalate cases to L3 or technical support for further investigations as required.
  • Ensure successful and timely completion of application batch jobs.
  • Propose improvements to address recurring issues and close monitoring gaps.
  • Support implementation of changes in accordance with standard operation procedures to ensure smooth rollouts/deployments.
  • Identify opportunities for automation to minimize manual tasks.
Requirements:
  • Strong problem investigation and solving skills.
  • Analytical mindset with ability to understand business and functional concepts.
  • Proactive and self-driven with ability to work under pressure with a high sense of urgency.
  • Basic knowledge of Java programming and hands-on coding experience.
  • Possess SQL knowledge and ability to construct basic SQL queries.
  • Able to understand and grasp concepts of user interfaces, client-server environment, web technology, operating systems (Unix & Windows), database, and middleware.
  • Ability to work effectively both independently and within a team.
  • Good communication skills for interaction with internal and external stakeholders of all levels.
Qualifications:
  • Minimum Diploma in IT-related discipline.
  • 1 year or more working experience in the IT industry.