Application Support Specialist
2 weeks ago
We are seeking a highly skilled Application Support Specialist to join our team at NTT Data Singapore. As a key member of our IT service delivery team, you will be responsible for providing efficient application support on the Boomi platform and other application platforms.
Key Responsibilities- Operations/Availability Management: Ensure the smooth operation of applications and services, minimizing downtime and maximizing availability.
- Incident Management: Respond to and resolve incidents in a timely and effective manner, ensuring minimal impact on business operations.
- Problem Management: Identify and resolve the root cause of incidents, implementing corrective actions to prevent future occurrences.
- Change Management: Plan, implement, and test changes to applications and services, ensuring minimal disruption to business operations.
- Service Request Management: Manage service requests from end-users, ensuring timely and effective resolution.
- Release & Deployment Management: Plan, implement, and test releases and deployments of applications and services.
- Capacity Management: Monitor and manage application capacity, ensuring optimal performance and resource utilization.
- Knowledge Management: Maintain and update knowledge bases, ensuring accurate and up-to-date information is available to support teams.
- Continual Service Improvement: Identify opportunities for service improvement, implementing changes to enhance service quality and efficiency.
- Utility Management: Manage utility services, ensuring optimal performance and resource utilization.
- Education: Degree in Computer Science, Engineering, Information Systems, or related disciplines.
- Experience: Minimum 3 years of working experience in Application Support or L2 Support.
- Skills: Knowledge in Boomi Platform, especially Boomi Integrations; experience in database query scripting (SQL); good knowledge in Agile methodologies and AWS suite of services.
We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.
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