Application Support Specialist

2 weeks ago


Singapur, Singapore NTT Data Singapore Full time
Job Summary

We are seeking a highly skilled Application Support Specialist to join our team at NTT Data Singapore. As a key member of our IT service delivery team, you will be responsible for providing efficient application support on the Boomi platform and other application platforms.

Key Responsibilities
  • Operations/Availability Management: Ensure the smooth operation of applications and services, minimizing downtime and maximizing availability.
  • Incident Management: Respond to and resolve incidents in a timely and effective manner, ensuring minimal impact on business operations.
  • Problem Management: Identify and resolve the root cause of incidents, implementing corrective actions to prevent future occurrences.
  • Change Management: Plan, implement, and test changes to applications and services, ensuring minimal disruption to business operations.
  • Service Request Management: Manage service requests from end-users, ensuring timely and effective resolution.
  • Release & Deployment Management: Plan, implement, and test releases and deployments of applications and services.
  • Capacity Management: Monitor and manage application capacity, ensuring optimal performance and resource utilization.
  • Knowledge Management: Maintain and update knowledge bases, ensuring accurate and up-to-date information is available to support teams.
  • Continual Service Improvement: Identify opportunities for service improvement, implementing changes to enhance service quality and efficiency.
  • Utility Management: Manage utility services, ensuring optimal performance and resource utilization.
Requirements
  • Education: Degree in Computer Science, Engineering, Information Systems, or related disciplines.
  • Experience: Minimum 3 years of working experience in Application Support or L2 Support.
  • Skills: Knowledge in Boomi Platform, especially Boomi Integrations; experience in database query scripting (SQL); good knowledge in Agile methodologies and AWS suite of services.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.



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