Application Support Specialist

2 months ago

Singapur, Singapore Marex Spectron Full time
About the Role

Marex Spectron is seeking a highly skilled and experienced Application Support Specialist to join our Technology Department. As a key member of our team, you will be responsible for providing technical support for all applications, ensuring the highest quality delivery of services to end users and clients.

Key Responsibilities
  • Provide support for all trading and back-office platforms offered by Marex Spectron to both internal and external client base.
  • Support business users offering second- and third-line support.
  • Create and deploy PowerShell scripts providing a range of business functions.
  • Manage new system analysis and implementation.
  • Provide incident management per ITIL standards.
  • Liaison between technology department and business groups to communicate system changes.
  • Manage process and trading system documentation; produce and regularly maintain to a high standard.
  • Ensure active tasks retain focus through workflow and prioritisation awareness.
  • Manage vendor system upgrades and implementation.
  • Manage exchange relationships and project manage mandatory upgrades.
  • Manage technical client on-boarding.
  • Complete exchange reporting and compliance audits.
  • Provide consultative sales support.
  • Manage client technical requirements within Marex Spectron technology department.
  • Complete monthly transactional and volume reporting across all systems.
  • Ensure compliance with the company's regulatory requirements.
  • Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
  • Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
  • At all times comply with Marex Spectron's Code of Conduct.
  • To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
  • To report any breaches of policy to Compliance and/ or your supervisor as required.
  • To escalate risk events immediately.
  • To provide input to risk management processes, as required.
Requirements
  • Essential:
    • Solid background in Windows, Linux/Unix OS, including SQL and Oracle database architecture.
    • Must be able to work under demanding conditions with a calm demeanour.
    • Experience gained in a financial services background, ideally banking.
    • Ability to work as part of a team in an environment with changing expectations.
    • Proven ability to show a proactiveness in picking up issues and improving existing processes.
    • Process-driven and systematic mindset.
    • Experience with ITIL and change management processes.
    • Excellent documentation, communication, and organizational skills.
    • Ability to build strong relationships with Application Development teams and business sponsors.
    • General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trade.
    • Experience in exchange and vendor management with a view to project manage exchange/system critical upgrades.
    • Knowledge of server-side infrastructure and admin tools to include the following systems: TT, Stellar, Deltix, ATEO, IBM MQ/Algorithmics and ION Suite.
    • Ability to work shifts patterns (if required).
    • Knowledge of Fix Messaging protocol, including support experience.
    • Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets.
    • Experience in technical onboarding of new APIs and systems.
    • Prior experience in a consultative sales support role, liaising directly with clients in a technical capacity.
    • Knowledge and expertise in high frequency trading platforms.
  • Desirable:
    • Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
Competencies
  • A collaborative team player, approachable, self-efficient and influences a positive work environment.
  • Demonstrates curiosity.
  • Resilient in a challenging, fast-paced environment.
  • Excels at building relationships, networking and influencing others.
  • Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness.

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