Application Support Specialist with Expertise in Enterprise Applications
1 day ago
At AltRocks Tech PTE. LTD., we are seeking a highly skilled Application Support Specialist to join our team. This is a fantastic opportunity for an experienced professional to take on a challenging role and contribute to the success of our organization.
About the Role:
We are looking for someone who has a strong background in supporting enterprise-level applications, with expertise in troubleshooting complex issues, performing log analysis, and using monitoring tools. The ideal candidate will have a solid understanding of software development life cycles (SDLC) and ITIL principles.
Key Responsibilities:
- Provide timely and effective technical support for application-related incidents and service requests.
- Troubleshoot and resolve application issues, both independently and in collaboration with development teams.
- Monitor application performance, identify bottlenecks, and implement performance enhancements.
- Conduct root cause analysis for recurring issues and implement preventive measures.
- Collaborate with internal stakeholders to gather requirements and provide recommendations for application improvements.
- Maintain documentation related to application configurations, troubleshooting procedures, and known issues.
- Participate in application deployment and release management activities.
Requirements:
- Minimum 5 years of experience in application support.
- Strong technical knowledge and experience in supporting enterprise-level applications.
- Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.
- Experience with databases and SQL query language.
- Familiarity with SDLC and ITIL principles.
Preferred Skills:
- Java
- Oracle Database
- MySQL Database
- Jira
- Excel
Salary: Our estimated salary range for this role is between SGD $80,000 - SGD $120,000 per annum, depending on qualifications and experience.
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