Application Support Specialist with Expertise in Enterprise Applications

1 day ago


Singapore ALTROCKS TECH PTE. LTD. Full time

At AltRocks Tech PTE. LTD., we are seeking a highly skilled Application Support Specialist to join our team. This is a fantastic opportunity for an experienced professional to take on a challenging role and contribute to the success of our organization.

About the Role:

We are looking for someone who has a strong background in supporting enterprise-level applications, with expertise in troubleshooting complex issues, performing log analysis, and using monitoring tools. The ideal candidate will have a solid understanding of software development life cycles (SDLC) and ITIL principles.

Key Responsibilities:

  • Provide timely and effective technical support for application-related incidents and service requests.
  • Troubleshoot and resolve application issues, both independently and in collaboration with development teams.
  • Monitor application performance, identify bottlenecks, and implement performance enhancements.
  • Conduct root cause analysis for recurring issues and implement preventive measures.
  • Collaborate with internal stakeholders to gather requirements and provide recommendations for application improvements.
  • Maintain documentation related to application configurations, troubleshooting procedures, and known issues.
  • Participate in application deployment and release management activities.

Requirements:

  • Minimum 5 years of experience in application support.
  • Strong technical knowledge and experience in supporting enterprise-level applications.
  • Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.
  • Experience with databases and SQL query language.
  • Familiarity with SDLC and ITIL principles.

Preferred Skills:

  • Java
  • Oracle Database
  • MySQL Database
  • Jira
  • Excel

Salary: Our estimated salary range for this role is between SGD $80,000 - SGD $120,000 per annum, depending on qualifications and experience.



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