Application Support Specialist

5 days ago


Singapore ERP21 PTE LTD Full time

ERP21 PTE LTD is seeking a highly skilled Application Support Specialist to join our team. This role requires an individual with strong technical knowledge and experience in supporting enterprise-level applications.

About the Role

  • We are looking for someone with at least 5 years of relevant working experience, preferably in Java, Oracle Database, MySQL Database, Jira, Excel, and Hosting Platform, including Tomcat, JBoss, IBM Websphere/Weblogic.
  • The ideal candidate should have a strong understanding of software development life cycle (SDLC) and ITIL principles, as well as excellent problem-solving and analytical skills.
  • Strong communication and collaboration abilities are essential for this role, as you will be working closely with internal stakeholders to gather requirements and provide recommendations for application improvements.

Responsibilities

  • Provide timely and effective technical support for application-related incidents and service requests.
  • Troubleshoot and resolve application issues, both independently and in collaboration with development teams.
  • Monitor application performance, identify bottlenecks, and implement performance enhancements.
  • Conduct root cause analysis for recurring issues and implement preventive measures.
  • Maintain documentation related to application configurations, troubleshooting procedures, and known issues.
  • Participate in application deployment and release management activities.

Requirements

  • Must be a Singapore Citizen or Singapore PR.
  • Must have minimum 5 years relevant working experience.
  • Strong technical knowledge and experience in supporting enterprise-level applications.
  • Familiarity with databases and SQL query language.
  • Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.

What We Offer

  • A competitive salary of SGD $80,000 - SGD $120,000 per annum, depending on experience.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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