Application Support Specialist
5 days ago
Salary: $80,000 - $110,000 per annum
About RAPSYS TECHNOLOGIES PTE. LTD.RAPSYS TECHNOLOGIES PTE. LTD. is a reputable company in the technology industry, committed to delivering high-quality solutions to our clients.
Job DescriptionWe are seeking an experienced Application Support Specialist to join our team. The successful candidate will provide technical support to end-users of our applications, troubleshoot and resolve issues in a timely manner.
Key Responsibilities:- Provide first and second-level technical support to end-users of our applications.
- Troubleshoot and resolve issues in a timely manner.
- Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within defined SLAs.
- Perform root cause analysis on application issues, identifying underlying causes and proposing solutions to prevent recurrence.
- Participate in the deployment of new application releases, ensuring they are properly tested and deployed in accordance with change management processes.
- Work with vendors to ensure applications are properly maintained and updated to meet changing business requirements.
- Create and maintain documentation related to the applications, including standard operating procedures and troubleshooting guides.
- Collaborate with other IT teams, such as infrastructure, database, and security, to ensure applications are properly integrated and secured.
- Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.
- Strong analytical and problem-solving skills.
- Possess positive work attitude, self-motivated in a highly demanding environment.
- Excellent communication skills.
- Able to work collaboratively with a diverse group of stakeholders.
- Experience with application support tools and technologies.
- Good understanding of software development and maintenance processes.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Knowledge of Oracle, Java, SQL, Unix, and Change Management.
We offer a competitive salary, excellent benefits package, and opportunities for professional growth and development.
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