Application Support Specialist

5 days ago


Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time
Job Title: Application Support Specialist

Salary: $80,000 - $110,000 per annum

About RAPSYS TECHNOLOGIES PTE. LTD.

RAPSYS TECHNOLOGIES PTE. LTD. is a reputable company in the technology industry, committed to delivering high-quality solutions to our clients.

Job Description

We are seeking an experienced Application Support Specialist to join our team. The successful candidate will provide technical support to end-users of our applications, troubleshoot and resolve issues in a timely manner.

Key Responsibilities:
  • Provide first and second-level technical support to end-users of our applications.
  • Troubleshoot and resolve issues in a timely manner.
  • Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within defined SLAs.
  • Perform root cause analysis on application issues, identifying underlying causes and proposing solutions to prevent recurrence.
  • Participate in the deployment of new application releases, ensuring they are properly tested and deployed in accordance with change management processes.
  • Work with vendors to ensure applications are properly maintained and updated to meet changing business requirements.
  • Create and maintain documentation related to the applications, including standard operating procedures and troubleshooting guides.
  • Collaborate with other IT teams, such as infrastructure, database, and security, to ensure applications are properly integrated and secured.
  • Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.
Requirements:
  • Strong analytical and problem-solving skills.
  • Possess positive work attitude, self-motivated in a highly demanding environment.
  • Excellent communication skills.
  • Able to work collaboratively with a diverse group of stakeholders.
  • Experience with application support tools and technologies.
Preferred Skills:
  • Good understanding of software development and maintenance processes.
  • Ability to communicate effectively with both technical and non-technical stakeholders.
  • Knowledge of Oracle, Java, SQL, Unix, and Change Management.
Benefits

We offer a competitive salary, excellent benefits package, and opportunities for professional growth and development.



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