Application Support Specialist
4 days ago
Job Summary:
We are seeking an experienced Application Support Specialist to join our team at D L RESOURCES PTE LTD. This role will be responsible for providing efficient application support services to ensure a stable production environment.
Key Responsibilities:
- Provide level 2 production support for Credit Origination group applications
- Manage day-to-day issues, including daily health checks of applications and processes, working closely with various stakeholders to prioritize and resolve reported production incidents
- Act as the focal point for critical/high-impact incident resolution for application systems in production
- Manage and support high-availability 24/7 production systems with on-call options during non-office hours
- Ensure end-of-day batch process completion for multiple applications across the country every day
- Correlate events across multiple systems to narrow down potential root causes of problems
- Own production operational issues by issuing initial responses, data gathering, tracking, and resolution where possible
- Direct multiple resources on cross-functional teams to troubleshoot and resolve complex system issues
- Investigate production issues and provide workarounds to users to move business forward
- Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up, and communication of problems to internal and external clients, technical resources, and executives
Requirements:
- Min 4 years of hands-on experience in Java, J2EE, Struts, Spring, Oracle, Micro Service, UNIX, and CTRL+M technology-related supported applications
- Hands-on experience in IT Operations/Production support L2/L3
- Experience in ITIL process and tools like Splunk, Control-M is a plus
- Strong analytical & troubleshooting skills required
- Experience in Disaster Recovery planning and test execution
Estimated Salary: $80,000 - $120,000 per annum
Location: Singapore
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