IT Application Support Specialist
4 days ago
We are Assurance Technology PTE LTD, a reputable technology firm seeking a skilled IT Application Support Specialist to join our team.
As an IT Application Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring their applications run smoothly and efficiently.
Your primary duties will include:
- Setup and Configuration: Plan and execute the setup of new applications, ensuring seamless integration with existing systems.
- User Guidance: Offer expert guidance to application users, empowering them to maximize the benefits of our solutions.
- Troubleshooting: Identify and resolve technical issues promptly, minimizing downtime and maximizing user satisfaction.
- Issue Resolution: Log, escalate, and follow through on issues raised by users, guaranteeing timely resolution and exceptional service.
- Testing and Quality Assurance: Collaborate in the testing of new applications and enhancement patches, ensuring high-quality delivery and continuous improvement.
- User Training: Deliver comprehensive training sessions to users on the effective use of our applications, enhancing their skills and productivity.
To succeed in this role, you will require:
- A NITEC or Diploma in IT or relevant discipline.
- Excellent Communication and Interpersonal Skills, enabling you to effectively interact with diverse stakeholders.
- A Patient, Polite, Friendly, and Helpful Personality, allowing you to provide exceptional customer service.
- A Positive Attitude, Dynamic, Resourceful, and Independent Mindset, facilitating your ability to work efficiently in fast-paced environments.
- The ability to Cope with a Fast-Paced Environment, where adaptability and flexibility are essential.
- Knowledge of Microsoft SQL is advantageous, though not mandatory.
- Junior/Entry-Level Candidates are welcome; training will be provided to ensure your success.
Salary: $35,000 - $45,000 per annum, depending on experience.
At Assurance Technology PTE LTD, we offer a supportive work environment, opportunities for growth and development, and a competitive salary package. If you possess the required skills and qualifications, please submit your application. We look forward to welcoming a talented IT Application Support Specialist to our team.
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