Technical Application Support Specialist
3 days ago
At GMP Technologies (S) Pte Ltd, we are seeking a highly skilled Technical Application Support Specialist to join our team. This role is an excellent opportunity for individuals who want to work in a dynamic and challenging environment.
Job SummaryWe are looking for an experienced Technical Application Support Specialist to provide level 2 support and troubleshoot production incidents within the Payment System team for the APAC region. The ideal candidate will have a strong background in application or system support, preferably within a banking or financial institution.
Key Responsibilities- Ensure Production Readiness: Ensure the integrity and readiness of production systems within the Payment System team for the APAC region.
- Incident Troubleshooting: Provide level 2 support and troubleshoot production incidents, including critical system interfaces within the Payment System.
- Root Cause Analysis: Assist the Incident Manager by identifying and implementing preventive and detective measures, while delivering root cause analysis for production issues.
- Project Collaboration: Collaborate with the IT Planner to achieve project objectives, facilitating production transitions for new system launches and system change requests.
- Process Improvement: Identify process gaps and propose system improvements accordingly.
The successful candidate must have:
- A diploma or bachelor's degree in Computer Science or Information Technology.
- A minimum of 4 years of experience in Application or System Support, preferably within a banking or financial institution.
- Hands-on experience in supporting payment systems.
- Experience in an Enterprise Application Support environment, collaborating with developers, infrastructure teams, service desks, and business users.
- Functional expertise in payment systems such as GIRO, FAST, CTS, MEPS+, overseas and domestic remittances, internet banking, and customer eAdvices.
- Technical proficiency in applications hosted on both Windows and Linux platforms, with the ability to perform database queries (SQL Server, Oracle) and manage application services on these systems.
- Skilled in scripting languages, including DOS and Shell scripting.
We offer a competitive salary range of SGD $80,000 - $110,000 per annum, depending on experience, plus benefits and career growth opportunities.
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