Technical Support Specialist
2 days ago
About the Role
We are seeking an experienced Technical Support Specialist to join our team in Singapore. As a key member of our technical support team, you will play a crucial role in ensuring the smooth operation of applications and providing technical assistance to end users.
Key Responsibilities
- Provide prompt and effective technical support to users, addressing inquiries, troubleshooting issues, and implementing solutions to restore systems to full functionality.
- Maintain detailed documentation of user interactions, reported problems, solutions applied, and further actions needed by management or tier 2 support.
- Create user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.
- Collaborate closely with L3 Technical staff and the project manager to set objectives and plan system upgrades and improvements.
- Develop and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.
Requirements
- Able to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving skills and experience in identifying and resolving complex technical issues.
- Prior experience with programming languages such as HTML, Java, and proficiency in using ticketing systems like JIRA and ServiceNow is an added advantage.
- Bilingual in English and Mandarin to handle Mandarin-speaking clients.
- Singaporean only.
About Us
At ScienTec Consulting Pte Ltd, we offer a competitive remuneration package up to SGD $4,000 + AWS + VB benefits, hybrid working arrangement, and opportunities for growth and development. If you are a motivated individual who thrives in a collaborative environment, please submit your application.
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