Technical Support Specialist

2 days ago


Singapore SCIENTEC CONSULTING PTE. LTD. Full time

About the Role

We are seeking an experienced Technical Support Specialist to join our team in Singapore. As a key member of our technical support team, you will play a crucial role in ensuring the smooth operation of applications and providing technical assistance to end users.

Key Responsibilities

  • Provide prompt and effective technical support to users, addressing inquiries, troubleshooting issues, and implementing solutions to restore systems to full functionality.
  • Maintain detailed documentation of user interactions, reported problems, solutions applied, and further actions needed by management or tier 2 support.
  • Create user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.
  • Collaborate closely with L3 Technical staff and the project manager to set objectives and plan system upgrades and improvements.
  • Develop and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.

Requirements

  • Able to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong problem-solving skills and experience in identifying and resolving complex technical issues.
  • Prior experience with programming languages such as HTML, Java, and proficiency in using ticketing systems like JIRA and ServiceNow is an added advantage.
  • Bilingual in English and Mandarin to handle Mandarin-speaking clients.
  • Singaporean only.

About Us

At ScienTec Consulting Pte Ltd, we offer a competitive remuneration package up to SGD $4,000 + AWS + VB benefits, hybrid working arrangement, and opportunities for growth and development. If you are a motivated individual who thrives in a collaborative environment, please submit your application.



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