Technical Application Support Specialist

4 days ago


Singapore ERP21 PTE LTD Full time
Job Description

We are seeking a highly skilled Technical Application Support Specialist to join our team at ERP21 PTE LTD. In this role, you will be responsible for providing timely and effective technical support for application-related incidents and service requests.

Key Responsibilities:
  • Troubleshoot and resolve application issues, both independently and in collaboration with development teams.
  • Monitor application performance, identify bottlenecks, and implement performance enhancements.
  • Conduct root cause analysis for recurring issues and implement preventive measures.
  • Collaborate with internal stakeholders to gather requirements and provide recommendations for application improvements.
  • Maintain documentation related to application configurations, troubleshooting procedures, and known issues.
  • Participate in application deployment and release management activities.
  • Stay updated with industry trends and emerging technologies to drive continuous improvement in application support processes.
Requirements:
  • Must be a Singapore Citizen or Singapore PR.
  • Must have minimum 5 years relevant working experience.
  • Strong technical knowledge and experience in supporting enterprise-level applications.
  • Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.
  • Experience with databases and SQL query language.
  • Familiar with software development life cycle (SDLC) and ITIL principles.
  • Excellent problem-solving and analytical skills.
  • Effective communication and collaboration abilities.
  • Ability to work under pressure and prioritize tasks in a fast-paced environment.
About the Role

This is a full-time position, and we offer an attractive salary of SGD $80,000 - $100,000 per annum, depending on experience. We also provide benefits such as medical insurance, annual leave, and opportunities for professional growth and development.



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