Enterprise Support Specialist
3 days ago
We are seeking an experienced Enterprise Support Specialist to join our team at GMP Technologies (S) Pte Ltd. This is a fantastic opportunity to leverage your technical expertise and provide exceptional support to our clients.
About the Role
As an Enterprise Support Specialist, you will be responsible for providing high-quality technical support to our clients across various industries. Your primary focus will be on troubleshooting and resolving hardware and software issues, ensuring efficient and timely resolution of incidents. You will also assist with operating system migrations, install and configure software applications as required, and ensure accurate documentation in our IT Service Management tool.
Key Responsibilities
- Provide expert technical support to clients via phone, email, or remote access.
- Troubleshoot and resolve complex hardware and software issues.
- Assist with operating system migrations and related technical support.
- Install and configure software applications as required.
- Ensure accurate and timely documentation in the IT Service Management tool.
- Resolve and close assigned incidents within established Service Level Agreements (SLAs).
Requirements and Qualifications
To succeed in this role, you will need to possess excellent communication and problem-solving skills, with a strong background in IT service management. You should have experience with troubleshooting and resolving complex technical issues, as well as proficiency in software application installation and configuration. Additionally, you should be familiar with ITSM tools and have the ability to work effectively in a fast-paced environment.
Benefits
This is an exciting opportunity to work with a reputable company like GMP Technologies (S) Pte Ltd. As an Enterprise Support Specialist, you can expect to receive competitive compensation, including an estimated salary of $$50,000 - $70,000 per annum, depending on experience. We also offer a comprehensive benefits package, including medical insurance, paid leave, and opportunities for professional growth and development.
Others
If you are a motivated and detail-oriented individual with a passion for IT service management, we encourage you to apply for this role. Please submit your resume and a cover letter outlining your qualifications and experience.
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