Enterprise Production Support Specialist

2 days ago


Singapore A-IT SOFTWARE SERVICES PTE LTD Full time
About the Role

We are seeking a highly skilled Enterprise Production Support Specialist to join our team at A-IT Software Services Pte Ltd. This is an exciting opportunity for someone with strong technical skills and experience in providing 1st class Production Support service.

The successful candidate will be responsible for delivering high-quality support to our stakeholders, managing incident, problem, and capacity management for applications in scope, and responding to user queries through proper analysis.

As an Enterprise Production Support Specialist, you will play a critical role in ensuring the availability and reliability of our applications. You will work closely with cross-functional teams, including development and 3rd level support, to resolve incidents and improve overall service quality.

This role requires a strong understanding of ITIL methodology and excellent troubleshooting skills. Experience with Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, and Oracle is essential. You should also have strong automation skills, including scripting languages such as Unix Shell and Windows batch.

Key Responsibilities
  • Deliver high-quality Production Support service to stakeholders
  • Manage incident, problem, and capacity management for applications in scope
  • Respond to user queries through proper analysis
  • Work closely with cross-functional teams to resolve incidents
Requirements

To be successful in this role, you will need:

  • Bachelor's Degree in Computer Science or related field
  • At least 6 years' relevant experience in a Finance Institution
  • 5+ years of experience working in Banking IT industry support
  • Experience in Microsoft Dynamics CRM and Siebel CRM applications
  • Strong team player with flexible and effective time management skills
Salary Information

The estimated salary for this role is SGD $80,000 - SGD $120,000 per annum, depending on experience and qualifications.

Benefits

A-IT Software Services Pte Ltd offers a comprehensive benefits package, including medical insurance, retirement plan, and paid time off.

About Us

A-IT Software Services Pte Ltd is a leading provider of software solutions and services. We are committed to delivering high-quality solutions that meet the needs of our clients.



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