Enterprise Technical Support Specialist
3 days ago
DELTEQ PTE LTD is seeking a highly skilled Enterprise Technical Support Specialist to join our team.
About the RoleThis is a unique opportunity to work with a talented group of professionals who are passionate about delivering exceptional technical support and services. As an Enterprise Technical Support Specialist, you will be responsible for providing Level 3 technical support and troubleshooting for complex IT infrastructures.
You will manage and maintain Kubernetes clusters and container environments in both production and staging settings. This includes scaling, monitoring, and securing containerized applications to ensure high availability and performance.
You will oversee the deployment, configuration, and maintenance of Openstack environments and CEPH Storage solutions to support scalable and resilient cloud infrastructure.
You will maintain and troubleshoot Huawei Servers, Switches, and Firewalls, ensuring secure and efficient network operations. Implement best practices for network security and performance optimization.
You will implement and optimize Nvidia CUDA & CUDA Libraries, Kubeflow, and DOCKER environments for high-performance computing tasks. This involves developing and tuning machine learning models and applications for maximum efficiency.
You will configure and manage advanced networking equipment, including mellanox and Nvidia spectrum switches, as well as Nvidia A100 Servers. Ensure seamless integration and operation within the broader IT infrastructure.
Responsibilities- Provide Level 3 technical support and troubleshooting for platforms including Ubuntu & KVM, Windows Server 2019, and MS SQL Server.
- Manage and maintain Kubernetes clusters and container environments in both production and staging settings.
- Oversee the deployment, configuration, and maintenance of Openstack environments and CEPH Storage solutions.
- Maintain and troubleshoot Huawei Servers, Switches, and Firewalls.
- Implement and optimize Nvidia CUDA & CUDA Libraries, Kubeflow, and DOCKER environments.
- Configure and manage advanced networking equipment.
- Bachelor of Science in Computer Science or a related field.
- Minimum of 5 years of experience in technical support and troubleshooting, with a focus on enterprise-grade IT environments.
- Strong knowledge of operating systems (Ubuntu, Windows Server) and virtualization technologies (KVM, Docker).
- Experience with database management (MS SQL Server), including performance tuning, backup/restore operations, and disaster recovery planning.
- Proficiency in cloud platforms (Openstack, CEPH Storage) and their integration with on-premises infrastructure.
- Expertise in networking equipment (Huawei Servers, Switches, Firewalls; mellanox switches, Nvidia spectrum switches), including setup, configuration, and troubleshooting.
- Experience with high-performance computing (Nvidia CUDA & CUDA Libraries, Kubeflow, Nvidia A100 Servers), including the deployment and optimization of GPU-accelerated applications.
- Strong understanding of orchestration tools (Kubernetes) and their use in managing microservices architectures.
- Excellent problem-solving and communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
We offer a competitive salary of $120,000 per annum, plus benefits.
The ideal candidate will have excellent problem-solving skills, a strong understanding of complex IT systems, and the ability to communicate effectively with technical and non-technical stakeholders.
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