Technical Support Specialist
15 hours ago
We are seeking an experienced Technical Support Specialist to join our 24/7 Service Desk team. As a key member of our team, you will be responsible for ensuring high availability of our customer's enterprise IT services and restoring normal IT service to affected users as quickly as possible.
Responsibilities- Monitor and maintain enterprise IT networks and server systems to ensure optimal performance and prevent downtime.
- Serve as a single point of contact for customers/users, resolver groups, third-party service providers, and other departments to resolve technical issues in a timely manner.
- Respond to hotline calls and emails within agreed timescales, providing exceptional customer service and support.
- Take ownership of incidents/service requests reported by users, track the issues, and ensure closure within agreed timescales.
- Maintain accurate and comprehensive records of issues and problems, documenting resolutions and lessons learned.
- Diploma in Electronics Engineering, Information Technology, Computer Science, or equivalent.
- At least 1-2 years of working experience in a similar role.
- Excellent teamwork and communication skills, with the ability to work effectively in a fast-paced environment.
- Prior experience in Network Operations Centre (NOC) environments is preferred but not required.
The estimated salary for this position is SGD 40,000 - SGD 60,000 per annum, depending on experience and qualifications. Our company offers a competitive benefits package, including medical insurance, paid leave, and opportunities for professional growth and development.
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