Customer Service Representative

4 weeks ago

Singapur, Singapore Thermo Fisher Scientific Full time

Thermo Fisher Scientific is a world leader in serving science, with a strong presence in the life sciences industry. We help our customers accelerate their research, address complex analytical challenges, and improve patient diagnostics.

Job Summary

This role is part of the South East Asia & Taiwan Customer Care team, reporting to the Supervisor Customer Care of a division. As a Customer Service Representative, you will drive ownership and responsibility for day-to-day order fulfillment tasks, providing excellent services to our customers and channel partners.

Key Responsibilities

  • You will be the primary point of contact for customers, channel partners, and team members through various communication channels, including phone, email, and meetings.
  • You will act as an account management salesperson, providing proactive communication on changes or delays and offering alternative solutions.
  • You will respond efficiently to customer inquiries, addressing orders, product availability, pricing, delivery, billing, and other documentation-related issues.
  • You will collaborate closely with Supply Chain, Warehouse, and Logistics teams to meet customer expectations and work with Finance on Accounts Receivables (AR) and Accounts Payables (AP) issues.
  • You will be accountable for meeting Operational Excellence by achieving Key Performance Index and Service Level Agreements.
  • You will participate in process improvement initiatives and ensure documentation and order processes align with corporate guidelines and compliance.

Requirements

  • Diploma in Logistics/Supply Chain/Life Science or relevant field
  • 3+ years of experience in Customer Service function
  • Customer service-oriented with excellent phone and email etiquette skills
  • Proficiency in ERP systems like Oracle E1, SAP, and MS Office
  • Proficient in both spoken and written English to communicate with business associates in SEATW
  • Attentive listening and problem-solving skills

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