Customer Service Representative

2 months ago

Singapur, Singapore LOTTE Travel Retail Singapore Full time

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Service Ambassador at LOTTE Travel Retail Singapore. As a key member of our retail team, you will be responsible for delivering exceptional customer service and creating a welcoming shopping environment for our travelers.

Key Responsibilities

  • Provide personalized shopping experiences for travelers, tailoring product recommendations to their individual preferences and requirements.
  • Offer expert advice on liquor and tobacco products, ensuring that customers make informed purchasing decisions.
  • Build strong relationships with travelers through active engagement, proactive communication, and a positive attitude.
  • Utilize upselling techniques to achieve sales targets, while maintaining a high level of customer satisfaction.
  • Stay informed on duty-free allowances, age restrictions, and relevant regulations to provide accurate information to customers.
  • Resolve customer concerns or complaints promptly and professionally, ensuring a positive shopping experience.
  • Handle cashiering transactions accurately and efficiently, maintaining a high level of cash handling skills.
  • Monitor and maintain healthy inventory levels, adhering to visual merchandising guidelines provided by management.
  • Represent LOTTE Travel Retail Singapore as the company's front-line ambassador, upholding the company's branding and image.

Requirements

  • At least 3 years of customer service experience in retail or hospitality industry preferred.
  • Excellent communication and interpersonal skills to engage with travelers effectively.
  • A positive and customer-focused attitude to create a welcoming and enjoyable shopping environment.
  • Multilingual skills will be an added advantage to assist international travelers.
  • Able to commit to rotating shift hours, including public holidays and weekends.
  • Some level of knowledge, skill, and familiarity with technology preferred.

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