Customer Service Officer, Emails/mails/fax

2 weeks ago


Singapore Cornerstone Global Partners Pte. Ltd. Full time

This position will start off as 18 months contract.

Location:
Great Eastern Office, at Paya Lebar Quarter

Responsibilities:

To facilitate policyholders', distribution representatives' and business partners' email queries on our product and services which will contribute to the overall positive customer experience with Great Eastern Life.

. Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time

. Manage and resolve policyholders', distribution representatives' and business partners' issues related to insurance matters

. Assess and manage appeals, feedbacks and minor complaints from all channel of distribution

. Provide excellent customer service experience and

. Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

. Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

. Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

. Highlights any potential concerns /risks and proactively shares best risk management practices.

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$3000-$3500

Thank you

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182


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