customer service manager

JOB RESPONSIBILITIES: Improving customer service procedures, policies and standards To reply and response to reviews/feedbacks/ comments across all platforms (E.g. Telephone, email inbox, Social Media and face to face with customer) Coaching of soft skill to the team related to customer service Front desk duties including greeting and welcoming guest,...

Roles & ResponsibilitiesSCOPETo produce an outstanding guest experience within the outlet concept by managing a service team. The Bar Manager provides a courteous, professional and efficient service in accordance with the bar, hotel and Kempinski standards, driving sales and maximising profit.OVERALL OBJECTIVES Lead the outlet efficiently in cost and...

Thong Lee Container Service Pte Ltd is in the transportation industry, providing trucking services of sea freight containers to our wide range of customers from various trade and industry.Overview of this role is to liaise with customers to organize new job orders before handing over to Operations team. Key roles as our Customer Service Officer involves the...

Job Responsibilities: - Communicate with external stakeholders for delivery orders - Call customers to arrange for the delivery of goods - Receive callbacks from customers and deal with any customer queries - Check on status of parcels using internal operation backend system - Handle payment from suppliers and vendors - Manage any payment issues with...

Customer Service Manager Responsibilities:Supervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Implementing an...

Roles & ResponsibilitiesCustomer Service Manager Responsibilities: Supervising day-to-day operations in the customer service department. Responding to customer service issues in a timely manner. Creating effective customer service procedures, policies, and standards. Developing customer satisfaction goals and coordinating with the team to meet them on a...

A Customer Service Manager provides excellent customer service and promotes this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.Responsibilities. Improve customer service experience, create engaged...

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.Responsibility:Improve customer service...

Position Summary :This role is responsible for overall customer service function in Asia. Role and Responsibilities. Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.. Develop CS management performance...

Job Responsibilities: - Communicate with external stakeholders for delivery orders - Call customers to arrange for the delivery of goods - Receive callbacks from customers and deal with any customer queries - Check on status of parcels using internal operation backend system - Handle payment from suppliers and vendors - Manage any payment issues with...

Roles & ResponsibilitiesResponsibilities: To maintain a professional, positive and empathetic attitude at all times Provide professional and excellent customer support, encouraging customers to come back To satisfactorily respond to customers’ demands and queries with excellence. To gather and retain customer information Communicate and coordinate...

Job Responsibilities:Manage daily operation of the Customer Service Dept to fulfill customers' requirements.Works on strategy and measures to promote and increase company sales.Solve issues to make sure the smooth and efficient delivery of goods and services to customers.Coordinate with internal depts to manage item stock and prices.Train and mentor the...

We are on an exciting track of change and looking for an individual to join us in our journey. You should have an excellent communication skills, work independently and have the initiative to solve problems on a daily basis.We're looking for someone with experience in high-end retail or food and beverage, seeking an office job with regular hours, away from...

Job Description:We are on an exciting track of change and looking for an individual to join us in our journey. You should have an excellent communication skills, work independently and have the initiative to solve problems on a daily basis. We're looking for someone with experience in high-end retail or food and beverage, seeking an office job with regular...

Responsibilities:To maintain a professional, positive and empathetic attitude at all timesProvide professional and excellent customer support, encouraging customers to come backTo satisfactorily respond to customers' demands and queries with excellence.To gather and retain customer informationCommunicate and coordinate with the team and management to ensure...

Job Description:We are on an exciting track of change and looking for an individual to join us in our journey. You should have an excellent communication skills, work independently and have the initiative to solve problems on a daily basis. We're looking for someone with experience in high-end retail or food and beverage, seeking an office job with...

Job description & requirementsProvide customers with information and advice on products and servicesProvide timely response to customer's phone and email enquiriesDouble up as a duty/floor manager for counter staffPreparing monthly report as required to managementDiploma / GCE O Level in any fieldAt least 3 to 5 years of experience in travel industry in...

Job description & requirementsProvide customers with information and advice on products and servicesProvide timely response to customer's phone and email enquiriesDouble up as a duty/floor manager for counter staffPreparing monthly report as required to managementDiploma / GCE O Level in any fieldAt least 3 to 5 years of experience in travel industry in...

About:Okratin is a part of the Deel Solutions offering, specialised in global consulting services. Our experts help our customers execute on global projects and are experienced in various domains, including software development, product management, data science, finance, marketing, business development and more.Deliverables:Continuously assess customer's...

A Customer Service Manager is a professional who is responsible for providing outstanding customer service by leading and motivating their team and developing loyalty programs to increase customer satisfaction.Customer Service Manager responsibilities include:Improving , create engaged customers and facilitate organic growthTaking ownership of customers...