Customer Care Consultant
2 weeks ago
. Serve visitors by greeting, welcoming, and directing them appropriately.
. Notify company personnel of visitor arrival.
. Maintain security and telecommunications system.
. Inform visitors by answering or referring inquiries.
. Direct visitors by maintaining employee and department directories
. Answer screening and forwarding incoming phone calls
. Receive, sort and distribute daily mail/deliveries
. Multi-Task and Stress Management Skills
. Execute all administrative Tasks to Highest Quality Standards
. Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
. Provide basic, accurate information in-person and via phone/email
. Update calendars and schedule meetings
. Arrange travel, accommodations, and prepare vouchers
. Keep updated records of clinic expenses and costs
. Perform other clerical receptionist duties: file, photocopy, transcribe and fax
Requirements
. Able to work weekends and Retail Hours
. Proven work experience as a Receptionist, Front Office Representative or similar role
. Proficiency in Microsoft Office Suite
. Hands-on experience with office equipment (e.g. fax machines and printers)
. Professional attitude and appearance
. Solid written and verbal communication skills
. Ability to be resourceful and proactive when issues arise
. Excellent organizational skills
. Multitask and time-management skills, with ability to prioritize tasks
. Customer service attitude
. N/O Level and Above
. Additional certification in Office Management is a plus
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