Customer Care Executive

2 weeks ago


Singapore Ntuc Club Full time

We are seeking a dedicated and enthusiastic Customer Care Executive to join our team to serve the events and travel products enquiry channels. As a Customer Care Executive, you will play a crucial role in ensuring exceptional customer service and satisfaction for our clients. You will be responsible for handling enquiries, resolving complaints, providing travel-related information including curating of travel programs and managing customer relationships.

. Respond promptly and professionally to customer enquiries via various communication channels (phone, email, WhatsApp chat, and social media) regarding events and travel-related matters.

. Provide accurate and comprehensive information about event itineraries, travel destinations, accommodations, transportation, visa requirements, and other relevant details to customers.

. Assist customers in selecting and booking event tickets, travel packages, hotel reservations, flights, and other related services.

. Resolve customer complaints and concerns efficiently and satisfactorily, aiming to exceed their expectations and maintain a positive brand image.

. Collaborate with other departments and external vendors to ensure smooth event operations and seamless travel experiences for customers.

. Process customer requests, changes, cancellations, and refunds in accordance with company policies and procedures.

. Follow up with customers to gather feedback, address additional needs, and promote loyalty and repeat business.

Requirements:

  • A degree or diploma in hospitality and tourism, or related studies
  • Min 2 years of relevant experience
  • Good communications skill
  • Adaptable in a fast-paced environment
  • Great attention to detail
  • Able to empathise with customers and resolve issues objectively
  • Strong sense of ownership and ensures that customer issues are resolved promptly
  • Positive and friendly in interactions with customers
  • Flexible to attend to customer requests, out of office or on weekends/ public holidays


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