Care Consultant, Care Transition

1 week ago


Singapore Agency For Integrated Care Pte. Ltd. Full time
  • Carry out assessment on client care neds in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner
  • Manage the day-to-day AIC Link operations to deliver prompt and quality customer service
  • Engage client/caregiver in identifying client's care needs and wishes, formulate care/service plans and linking client to service provision
  • Assess and match relevant financial schemes and facilitate application to support client's care expenses
  • Proactively solicit feedback from clients/caregivers for service standards review and improve customer satisfaction
  • Proactively liaise with hospitals, referring entities and service providers in facilitating placement of clients to the desired services/care facilities
  • Participate in case discussion or client/family conference with relevant stakeholders
  • Participate, collaborate and contribute to initiatives/projects/events
  • Assist/contribute as subject matter expert for the continuous improvement to system, process and service
  • Collate data, monitor trends of referrals and identify possible service gap
  • Ensure proper documentation of all transactions into the IT system or/and case notes
JOB REQUIREMENTS
  • Professional qualification in Nursing or Allied Health disciplines relevant to the job
  • At least 3 years of experience in related field in acute and/or community healthcare settings in Singapore
  • Knowledge in geriatrics, community services and financial schemes will be an advantage
  • Proficient in Microsoft Office (Word, excel, powerpoint)
  • Good problem solving skills and attention to detail
  • Pro-active work attitude with good interpersonal, communication and organizational skills
  • Good collaborator who is able to work effectively and harmoniously with internal and external stakeholders
  • Keep abreast on the various clinical assessment tools, community services and schemes
  • Able to work independently, multitask effectively under pressure and highly adaptable to changes
  • Able to comply to process/manuals, advisories, guidelines, policies, legislations/Acts relevant to healthcare and the area of work
  • Candidate may be required to carry out the above-mentioned duties in AIC HQ or hospital setting

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