Service Desk

Roles & ResponsibilitiesThe 1stLevel Remote Support is required to provide 1st level troubleshooting to users queries/incidents received.1. Min Higher Nitec in IT related fields2. Min 1 year End user support experience, Desktop or Technical Service Desk. 3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices...

Roles & ResponsibilitiesRole:Service desk EngineerJD:Responsibilities:· Provides 24x7 Service Desk support as defined by first response/Tier 1 support.· Provides phone , e-mail. First point of contact for troubleshooting all IT related problems,including hardware/software, passwords, and printer problems.· Be required to perform 24 X 7 shift work in...

The 1stLevel Remote Support is required to provide 1st level troubleshooting to users queries/incidents received.1. Min Higher Nitec in IT related fields2. Min 1 year End user support experience, Desktop or Technical Service Desk. 3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Service Desk | Cert Provided | No experience required | Singaporean onlyResponsibilities:To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.Be available to take calls.Prompt response to queries via voicemail / email / fax.Accurate assessment/ resolution of problems.Provide first level...

Service Desk | Cert Provided | No experience required | Singaporean only Responsibilities: To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight. Be available to take calls. Prompt response to queries via voicemail / email / fax. Accurate assessment/ resolution of problems. Provide first...

Service Desk | Cert Provided| No Experience Required | EastAbout the job:Answering incoming calls and making outbound calls to customers.Manage incoming emails.Provide Live-Chat support.Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.Furnish and submit timely updates to customers on the status...

Roles & ResponsibilitiesNCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its...

Roles & Responsibilities· Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.· Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.· Furnish and submit timely updates to...

Service Desk | Cert Provided| No Experience Required | East About the job: Answering incoming calls and making outbound calls to customers. Manage incoming emails. Provide Live-Chat support. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance. Furnish and submit timely updates to customers on the...

1.To have a minimum of 1-year end-user support experience, desktop or technical service desk. This requirement does not include those with Customer Service Experience in a non- technical call center environment. 2.To have the relevant Technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with...

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to...

Roles & ResponsibilitiesSECTION A: POSITION SUMMARY-Provide 1st Level IT Support, via Phone and Remote-Control tool, to manage users’ incidents and queries in a professional and timely manner. Able to work independently with minimum supervision during weekend or night shift. SECTION B: KEY RESPONSIBILITIES AND RESULTS 1.Provide First Call...

Roles & ResponsibilitiesThe Service Desk Analyst is responsible for providing technical support to the Firm’s internal customers. This person must be able to master software applications quickly, and above all, theymust have an extensive customer service background. The Service Desk Analyst possesses a good understanding of legal environment priority...

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to...

Service Desk Management: • Oversight the team on desktop support, IT Service Desk and VIP support functions to Financial Institutions • Maintain high performance levels for service-related processes and implement improvement activities wherever necessary • Take ownership of critical incidents, coordinating with resolution parties and establishing...

Roles & Responsibilities min 6months of experience into IT help desk support End-to-End Ticket Lifecycle and monitoring relevant metrics Incident Management Workflow, including appropriate escalation First Call Resolution and Remote assistance Users’ IT accounts and access management (e.g. AD and Email account) Password Resets and Account unlock...

Roles & ResponsibilitiesAre you looking for value adding and impactful work?Do you want to make a difference with your expertise?With us, you’ll be able to make it happen.NCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more.We...

The Service Desk Analyst is responsible for providing technical support to the Firm's internal customers. This person must be able to master software applications quickly, and above all, theymust have an extensive customer service background. The Service Desk Analyst possesses a good understanding of legal environment priority requirements.The core work...

Roles & ResponsibilitiesKey Responsibilities Deliver excellent and consistent level of customer service via various touch points i.e. email and phone calls. Ensure all emails and calls are recorded, logged and cases followed through promptly and within the expected turnaround time. Collate and analyze statistics Ensure established procedures and controls...

Are you looking for value adding and impactful work Do you want to make a difference with your expertiseWith us, you'll be able to make it happen.NCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more.We believe in utilizing the power...