Assistant Manager, IT Service Desk Transformation

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to...

Key Responsibilities:1. Team Leadership: Lead and mentor a team of service desk engineers, providing guidance, coaching, and support to ensure high performance and professional development. Foster a positive and collaborative work environment focused on delivering outstanding customer service.2. Incident Management: Oversee the timely and effective...

Roles & ResponsibilitiesKey Responsibilities:1. Team Leadership: Lead and mentor a team of service desk engineers, providing guidance, coaching, and support to ensure high performance and professional development. Foster a positive and collaborative work environment focused on delivering outstanding customer service.2. Incident Management: Oversee the timely...

A Service Desk Specialist (SDS) is responsible for maintaining customers' relationships with the company, providing fast and useful answers to customers' questions and other needs related to technical support. You are responsible for a variety of duties in the company which are described in the job duties. Your main objective is to maintain a high level of...

Roles & ResponsibilitiesThe 1stLevel Remote Support is required to provide 1st level troubleshooting to users queries/incidents received.1. Min Higher Nitec in IT related fields2. Min 1 year End user support experience, Desktop or Technical Service Desk. 3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices...

Job DescriptionTo support the Property Heads for housing operations at the respective properties.Duties & Responsibilities. To operate front desk services and ensure check-in and check-out operations of the student residences at UTown are aligned with the objectives set by Housing Services. . Handle general enquiries and feedback from residents, guests,...

Roles & ResponsibilitiesRole:Service desk EngineerJD:Responsibilities:· Provides 24x7 Service Desk support as defined by first response/Tier 1 support.· Provides phone , e-mail. First point of contact for troubleshooting all IT related problems,including hardware/software, passwords, and printer problems.· Be required to perform 24 X 7 shift work in...

Role:Service desk EngineerJD:Responsibilities:. Provides 24x7 Service Desk support as defined by first response/Tier 1 support.. Provides phone , e-mail. First point of contact for troubleshooting all IT related problems,including hardware/software, passwords, and printer problems.. Be required to perform 24 X 7 shift work in support of operational IT...

Roles & ResponsibilitiesAre you looking for value adding and impactful work?Do you want to make a difference with your expertise?With us, you’ll be able to make it happen.NCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more.We...

Are you looking for value adding and impactful work Do you want to make a difference with your expertiseWith us, you'll be able to make it happen.NCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more.We believe in utilizing the power...

Roles & ResponsibilitiesThe Service Desk Analyst is responsible for providing technical support to the Firm’s internal customers. This person must be able to master software applications quickly, and above all, theymust have an extensive customer service background. The Service Desk Analyst possesses a good understanding of legal environment priority...

The 1stLevel Remote Support is required to provide 1st level troubleshooting to users queries/incidents received.1. Min Higher Nitec in IT related fields2. Min 1 year End user support experience, Desktop or Technical Service Desk. 3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

JOB DESCRIPTIONWe are looking for a detail-oriented Assistant Service Manager to manage our service department and handle customer service interactions, reports, deployment/installation and repairs. The Assistant Service Manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing...

The Service Desk Analyst is responsible for providing technical support to the Firm's internal customers. This person must be able to master software applications quickly, and above all, theymust have an extensive customer service background. The Service Desk Analyst possesses a good understanding of legal environment priority requirements.The core work...

The Front Desk Officer at a gym serves as the first point of contact for members and potential members. They play a crucial role in creating a welcoming and friendly environment that encourages regular gym usage and member retention. Job Description: We are looking for a friendly, energetic, and highly-organized individual to join our team as a Gym Front...

Roles & Responsibilities• Serve as the first point of contact for customers seeking technical assistance over the phone or email• Perform remote troubleshooting through diagnostic techniques and pertinent questions• Determine the best solution based on the issue and details provided by customers• Walk the customer through the problem-solving...

Job Description :With us, you'll be able to make it happen. NCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more. We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and...

JOB RESPONSIBILITIES: Improving customer service procedures, policies and standards To reply and response to reviews/feedbacks/ comments across all platforms (E.g. Telephone, email inbox, Social Media and face to face with customer) Coaching of soft skill to the team related to customer service Front desk duties including greeting and welcoming guest,...

Are you looking for value adding and impactful work? Do you want to make a difference with your expertise? With us, you’ll be able to make it happen.  NCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more. We...

We are seeking a dynamic and customer-focused individual to join our Taekwondo school as a Front Desk Operation Manager. In this role, you will be responsible for both operations and front desk management of all part time front desk. The ideal candidate should have excellent interpersonal skills, be detail-oriented, and thrive in a fast-paced...