Service Desk Engineer
4 weeks ago
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events, problems, and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures.
Tell employers what skills you have
Technical Documentation
Troubleshooting
Microsoft Office
Technical Assistance
Hardware
Ticketing
Windows 7
Information Technology
Logging
Service Desk
Windows
Mobile Devices
ITIL
Network Security
Incident Management
Technical Support
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Service desk Engineer
4 weeks ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesRole:Service desk EngineerJD:Responsibilities:· Provides 24x7 Service Desk support as defined by first response/Tier 1 support.· Provides phone , e-mail. First point of contact for troubleshooting all IT related problems,including hardware/software, passwords, and printer problems.· Be required to perform 24 X 7 shift work in...
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Service Desk Engineers
4 weeks ago
Singapore NCS PTE. LTD. Full timeRoles & ResponsibilitiesNCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its...
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Service Desk Engineer
1 month ago
Singapore NCS PTE. LTD. Full timeRoles & Responsibilities· Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.· Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.· Furnish and submit timely updates to...
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Desktop Engineer and Service Desk Engineers
4 weeks ago
Singapore ITCAN Pte Limited Full timeLooking for L0,L1,L2 & SME level | Desktop Engineer/ Service Desk Engineers/ Singaporeans /Singapore PR/ LTVP Visa hildersinterested Candidates please send your resume to [HIDDEN TEXT].1)Installing of clients for software, windows upgrades 2) Troubleshooting of software/hardware issues 3) Installing Operating systems like Windows 7 to Windows 10 4) Refresh...
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Service Desk
4 weeks ago
Singapore SHELL INFOTECH PTE. LTD. Full timeRoles & ResponsibilitiesThe 1stLevel Remote Support is required to provide 1st level troubleshooting to users queries/incidents received.1. Min Higher Nitec in IT related fields2. Min 1 year End user support experience, Desktop or Technical Service Desk. 3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices...
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Service Desk Engineer
4 weeks ago
Singapore ITCAN Pte Limited Full time1.To have a minimum of 1-year end-user support experience, desktop or technical service desk. This requirement does not include those with Customer Service Experience in a non- technical call center environment. 2.To have the relevant Technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with...
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IT Service Desk Engineer
3 days ago
Singapore TRINITY CONSULTING SERVICES PTE. LTD. Full timeRoles & Responsibilities· Must have 5-8 years of IT experience· Proficiency in leading both physical and virtual teams· Experience with dealing with third party provided services· Exceptional customer-facing skills· In-depth knowledge of escalation procedures, incident management, and other disciplines related to· Mastery of ITIL (Information...
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Service Desk
3 weeks ago
Singapore Shell Infotech Pte. Ltd. Full timeThe 1stLevel Remote Support is required to provide 1st level troubleshooting to users queries/incidents received.1. Min Higher Nitec in IT related fields2. Min 1 year End user support experience, Desktop or Technical Service Desk. 3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
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#SGUNITED JOBS Service Desk Engineer
4 days ago
Singapore ITCAN PTE. LIMITED Full timeRoles & Responsibilities min 6months of experience into IT help desk support End-to-End Ticket Lifecycle and monitoring relevant metrics Incident Management Workflow, including appropriate escalation First Call Resolution and Remote assistance Users’ IT accounts and access management (e.g. AD and Email account) Password Resets and Account unlock...
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Service desk Engineer
4 weeks ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesProvide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. Furnish and submit timely updates to customers on...
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Service desk engineer
2 weeks ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesSECTION B: KEY RESPONSIBILITIES AND RESULTS1. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3....
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IT Service Desk Engineer
1 week ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesPOSITION SUMMARYProvide 1st Level IT Support, via Phone and Remote-Control tool, to manage users’ incidents and queries in a professional and timely manner.KEY RESPONSIBILITIES AND RESULTS Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely...
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Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeNTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to...
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Singapore Nanyang Technological University Full timeNTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to...
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Service Desk
1 month ago
Singapore Alpheaus Pte Ltd Full timeService Desk | Cert Provided | No experience required | Singaporean only Responsibilities: To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight. Be available to take calls. Prompt response to queries via voicemail / email / fax. Accurate assessment/ resolution of problems. Provide first...
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Service Desk
1 month ago
Singapore Alpheaus Pte Ltd Full timeService Desk | Cert Provided | No experience required | Singaporean onlyResponsibilities:To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.Be available to take calls.Prompt response to queries via voicemail / email / fax.Accurate assessment/ resolution of problems.Provide first level...
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Service Desk
5 days ago
Singapore Alpheaus Pte Ltd Full timeService Desk | Cert Provided| No Experience Required | EastAbout the job:Answering incoming calls and making outbound calls to customers.Manage incoming emails.Provide Live-Chat support.Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.Furnish and submit timely updates to customers on the status...
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Service Desk
5 days ago
Singapore Alpheaus Pte Ltd Full timeService Desk | Cert Provided| No Experience Required | East About the job: Answering incoming calls and making outbound calls to customers. Manage incoming emails. Provide Live-Chat support. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance. Furnish and submit timely updates to customers on the...
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IT Service Desk Engineer
1 month ago
Singapore Singtel Group Full timeAre you looking for value adding and impactful work? Do you want to make a difference with your expertise? With us, you’ll be able to make it happen. NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and...
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service Desk
2 weeks ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesSECTION A: POSITION SUMMARY-Provide 1st Level IT Support, via Phone and Remote-Control tool, to manage users’ incidents and queries in a professional and timely manner. Able to work independently with minimum supervision during weekend or night shift. SECTION B: KEY RESPONSIBILITIES AND RESULTS 1.Provide First Call...