Customer Service Officer, Emails/mails/fax
1 month ago
This position will start off as 18 months contract.
Location:
Great Eastern Office, at Paya Lebar Quarter
Responsibilities:
To facilitate policyholders’, distribution representatives’ and business partners’ email queries on our product and services which will contribute to the overall positive customer experience with Great Eastern Life.
•Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
•Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
•Assess and manage appeals, feedbacks and minor complaints from all channel of distribution
•Provide excellent customer service experience; and
•Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
•Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
•Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
•Highlights any potential concerns /risks and proactively shares best risk management practices.
Working Hour:
Mon to Fri, 9am to 6pm
Salary:
$3000-$3500
Thank you
Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182
Tell employers what skills you have
Microsoft Office
Administrative Work
Interpersonal Skills
Administration
Data Entry
Adaptability
Communication Skills
Administrative Support
Customer Service
Accessibility
Able To Work Independently
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