Customer Service Agent
3 weeks ago
To facilitate email queries from policyholders, distribution representatives, and business partners regarding our products and services, thereby contributing to an overall positive customer experience.
Job Responsibilities
- Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time
- Manage and resolve policyholders', distribution representatives' and business partners' issues related to insurance matters
- Assess and manage appeals, feedbacks and minor complaints from all channel of distribution
- Provide excellent customer service experience and
- Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
Job Requirements
- A' Levels and equivalent.
- Meticulous and accurate
- Produces good quality of work and always meet objectives set and
- Proficient in customer servicing and possesses strong drive for service excellence.
- High level of integrity, team player, take accountability of own work and good attitude.
Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.
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