Email Agent
2 weeks ago
Job Description:
As an Email Agent, you will be responsible for responding to customer inquiries, resolving issues, and providing support via email. You will work closely with our customer service team to ensure that all customer inquiries are addressed promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to multitask in a dynamic environment.
Responsibilities:
- Respond to customer inquiries and provide support via email in a timely manner
- Resolve customer issues and escalate complex cases to the appropriate department
- Maintain a high level of professionalism and customer service at all times
- Collaborate with other team members to ensure consistent and accurate responses to customer inquiries
- Keep accurate records of customer interactions and transactions
- Identify opportunities for process improvement and provide feedback to the management team
Requirements:
- Excellent written communication skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and problem-solving skills
- Customer service experience is preferred
- Familiarity with CRM systems is a plus
- Ability to work in a fast-paced environment and adapt to changes quickly
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