Cluster Reservations Agent
1 week ago
An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:
- Maxwell Reserve, Autograph Collection Hotel (Marriott)
- Duxton Reserve, Autograph Collection Hotel (Marriott)
- The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).
Garcha Group Benefits:
- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
- As an associate of a Marriott hotel, you have access to the 'Global Learning + Development' tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see
- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars
POSITION SUMMARY:
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Ensure that all correspondence are replied within 24 hours.
- Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue. Input and access data in reservation system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
Key Requirements
- At least 1 year experience in a similar role
- Fluent in English (Written and Spoken)
- Excellent telephone & email etiquette
-
Cluster F&B Reservations Agent
1 week ago
Singapore Ssg Hotels Pte. Ltd. Full timeAn exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott)- Duxton Reserve, Autograph Collection Hotel (Marriott)- The Vagabond Club, a Tribute Portfolio Hotel (Marriott)- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).Garcha...
-
Reservations Agent
1 week ago
Singapore Andaz Singapore Full timeCome join us to express your Andaz as Reservations Agent if the following describes you.You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges. As the Reservation Agent, you will be responsible to provide an excellent...
-
Reservations Agent
Found in: Talent SG 2A C2 - 3 days ago
Singapore ANDAZ SINGAPORE Full timeRoles & ResponsibilitiesCome join us to express your Andaz as Reservations Agent if the following describes you.You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges. As the Reservation Agent, you will be responsible...
-
Reservation Agent
1 week ago
Singapore Bideford House Pte. Ltd. Full timeCOMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group's signature brands - COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept...
-
Singapore Peninsula Excelsior Singapore, A Wyndham Hotel Full timeReservations Executive / Assistant Reservations ManagerWe are looking for a dynamic and enthusiastic Reservations Executive or Assistant Reservations Manager to join our team. The role encompasses all aspects of reservations for the hotel. Reporting to the Director of Revenue, you will be responsible to maintain an accurate record of all reservations,...
-
Reservations Officer
1 week ago
Singapore Ue Park Avenue International Pte. Ltd. Full timeThe Reservations Officer responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms. He/She ensures that reservation hotlines are attended to at all times to meet daily business needs, and is responsible for creating, updating and maintaining reservation bookings promptly in accordance with...
-
Airline Reservations
11 hours ago
Singapore Worldwide Aviation Sales Pte Ltd Full timeAs an Airline Reservation Officer, you are required to provide travel information over the telephone/email to customers of the airline. You will need to attend to walk-in as well as travel agencies' inquiries. You must ensure that you are informed of the airline you are handling typically the flight schedules, fare information, auxiliary services, and other...
-
Reservations Officer
2 weeks ago
Singapore Tpc Hotel Pte. Ltd. Full timeJob Responsibility Reservations/OTS Agent:Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.Report directly to the Reservations ManagerBe well versed in ResavisonWork closely with all Front Office and Sales & Marketing providing lead advice and constant 'feedback' concerning both enquiries and...
-
Reservations Officer
1 week ago
Singapore Concorde Hotel Singapore Full timeJob Responsibilities:Checking of Next Day's ArrivalsKeep one informed of the available rooms for sale and help maximize room sales by up-sellingAttend to all incoming calls with pleasant and polite manner following the SOPsConfirm and process the reservations received from telephone calls accordingly to the established proceduresRespond promptly and...
-
Reservation and Call Center Executive
1 week ago
Singapore Capella Hotel, Singapore Full timePosition Overview The Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.The RoleAnswer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.Communicate pertinent guest information to designated departments/personnelPass on...
-
Cluster Sales Manager
2 weeks ago
Singapore Ils Hospitality Solutions Pte. Ltd. Full timeEstablished Hotel Chain seeking Cluster Sales Managers for various sectors Urgently!The ideal candidate for the Hospitality Sales Manager role should be motivated and well-organized, with expertise in prospecting and cultivating customer relationships. Responsibilities include:Acquiring and maintaining business accounts Ensuring adherence to brand...
-
Cluster Revenue Analyst
2 weeks ago
Singapore Ssg Hotels Pte. Ltd. Full timeAn exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott)- Duxton Reserve, Autograph Collection Hotel (Marriott)- The Vagabond Club, a Tribute Portfolio Hotel (Marriott)- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).Garcha...
-
Reservation Officer
6 days ago
Singapore City Tours & Car Rentals Pte. Ltd. Full timeAbout City ToursCity Tours, established in 1971 in Singapore, aims to be the leader in providing value and exceptional experiences for Asia's tours and attractions. The company offers unique experiences such as FunVee™ Open Top Bus Tours and Captain Explorer DUKW™ Tour.Job DescriptionUnder general supervision, in a customer service call centre...
-
Guest Relation Agent/ Officer
1 week ago
Singapore Am Recruitment Pte. Ltd. Full timeJob Summary:We are seeking a highly motivated and customer-focused individual to join our client's team as a Guest Relations Agent/ Officer (Call Centre). In this role, you will play a crucial part in ensuring the smooth operation of daily tasks and delivering exceptional service to their guests.Responsibilities:Address guest inquiries and requests promptly...
-
Cluster Commercial Manager
Found in: beBee S SG - 1 week ago
Singapore Conrad Centennial Singapore Full timeDescriptionA Commercial Manger, with Conrad Hotels (a Hilton Worldwide Brand), manages the hotel revenue plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace.What will it be like to work for this Hilton Worldwide Brand?One of the most recognized names in the industry,...
-
Reservation and Ticketing Officer
1 week ago
Singapore Vietnam Airlines Jsc Full timeWork location: Raffle PlaceType of employment: full-time, commencing immediately on full salary after completing 2 month probation time.SGD 2,800 - SGD 3,300Our successful candidate'smain dutiesinclude:. reservation, ad-hoc/group booking, ticketing & sales report. After-sales tasks, e.g. schedule change, rebook, reroute, re-issue & refund. Flight inventory...
-
Cluster Commercial Manager
Found in: beBee jobs SG - 7 days ago
Singapore Hilton Full timeA Commercial Manger, with Conrad Hotels (a Hilton Worldwide Brand), manages the hotel revenue plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace.What will it be like to work for this Hilton Worldwide Brand?One of the most recognized names in the industry, Conrad...
-
Cluster Commercial Manager
Found in: beBee jobs SG - 1 week ago
Singapore Conrad Centennial Singapore Full timeA Commercial Manger, with Conrad Hotels (a Hilton Worldwide Brand), manages the hotel revenue plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace.What will it be like to work for this Hilton Worldwide Brand?One of the most recognized names in the industry, Conrad...
-
Reservation and Ticketing Officer
Found in: Talent SG 2A C2 - 3 days ago
Singapore VIETNAM AIRLINES JSC Full timeRoles & ResponsibilitiesWork location: Raffle PlaceType of employment: full-time, commencing immediately on full salary after completing 2 month probation time.SGD 2,800 - SGD 3,300Our successful candidate'smain dutiesinclude:• reservation, ad-hoc/group booking, ticketing & sales report;• After-sales tasks, e.g. schedule change, rebook, reroute,...
-
Reservation Sales Officer/Executive
7 days ago
Singapore Tour East Singapore (1996) Pte Ltd Full timeResponsibilities:Client Relationship Management:Cultivate and maintain strong relationships with B2B clients, including travel agents, tour operators, and corporate partners.Understand client preferences and travel requirements to provide tailored solutions for FIT/Group/MICE bookings.Reservation Handling:Process and manage reservations for FIT travelers and...