Reservation Sales Officer/Executive

2 weeks ago


Singapore Tour East Singapore (1996) Pte Ltd Full time

Responsibilities:

Client Relationship Management:

  • Cultivate and maintain strong relationships with B2B clients, including travel agents, tour operators, and corporate partners.
  • Understand client preferences and travel requirements to provide tailored solutions for FIT/Group/MICE bookings.

Reservation Handling:

  • Process and manage reservations for FIT travelers and group bookings with precision and attention to detail.
  • Coordinate with hotels, transportation providers, and other partners to secure bookings and ensure seamless travel experiences.

Product Knowledge:

  • Stay updated on destination information, hotel offerings, and industry trends to offer expert advice to clients.
  • Assist clients in selecting accommodations, transportation, and activities that align with their preferences and budget.

Quotation and Proposal Creation:

  • Prepare detailed and competitive quotations for individual and group travel.
  • Develop comprehensive proposals for MICE events, showcasing our capabilities in organizing successful corporate gatherings.

Sales and Targets:

  • Meet and exceed sales targets through proactive client engagement and effective sales strategies.
  • Identify opportunities for upselling and cross-selling to maximize revenue.

Documentation and Reporting:

  • Ensure accurate and timely documentation of reservations and client communication.
  • Generate reports on sales performance and key metrics for periodic review.

Skills, Qualifications, and Experience:

  • Minimum of 2-3 years of experience in a similar role within the travel industry, specifically handling FIT/Group/ MICE bookings.
  • Strong sales and negotiation skills, with a proven track record of meeting or exceeding targets.
  • Excellent communication and interpersonal skills.
  • Proficient in using reservation systems and travel-related software.
  • In-depth knowledge of FIT/Group/ MICE travel trends and requirements.
  • Ability to work independently and collaboratively in a fast-paced environment.

Education:

  • Bachelor's degree in Tourism, Hospitality, or a related field (preferred).


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