Reservation Agent
1 week ago
COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group's signature brands - COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cedric Grolet - will be housed under one prestigious address: COMO Orchard.
Job Responsibilities
- Handle hotel reservation inquiries with warmth and enthusiasm through phone, email, and online platforms, ensuring each guest feels valued from the first interaction.
- Assist guests in finding their perfect accommodation by understanding their preferences and needs, turning their stay into an unforgettable experience.
- Process room reservations with utmost efficiency, paying close attention to details to ensure a flawless booking experience.
- Confirm bookings promptly and provide personalized reservation confirmations.
- Ensure essential information about guests' stay is communicated in a warm and welcoming manner.
- Respond promptly and accurately to guest queries, providing comprehensive information about the hotel's facilities, services, rates, and local attractions.
- Recognize opportunities to upsell room upgrades, additional amenities, or packages to maximize revenue.
- Monitor room availability, managing room blocks for groups, and coordinating with the front desk and housekeeping to ensure an optimal allocation of rooms.
- Handle reservation changes and cancellations, adhering to the hotel's policies and procedures.
Job Requirements
- Excellent communication and interpersonal skills
- Strong sales acumen and customer service orientation
- Proficiency in OPERA Cloud would be an added advantage
- Attention to detail and ability to handle multiple tasks simultaneously
- Problem-solving abilities to address guest concerns and provide satisfactory resolutions
- Flexibility to work in shifts, including evenings, weekends, and holidays
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