Customer Service Executive
1 day ago
Location : Orchard
Industry : Retail (with uniform)
Time : 9:30am -6:30pm & 12:50-9:50pm
Benefits : Basic Salary + AWS + Variable bonuses
Basically, your duties as Customer Service Executive are as follows:
a. Organize the customer service operation with customers’ satisfaction being priority; to maintain satisfactory relationship with customers and staff
b. Maintain Customer Service standards and procedures.
c. Provide customer services’ support to the department store, such as Goods and Service Tax Refund, Smart-Card applications, Public Announcement, Lost and Found cases/ reports, etc.
d. Ensure that the customers’ problems are attended to promptly and efficiently.
e. Attend to customers’ enquiries and follow-through with the necessary actions; handle customers’ feedback/ complaints effectively and efficiently.
f. Compile customer feedback and suggestions so as to improve and develop Service Standards.
g. Any other job-related duties assigned by the Company or your superior.
h. Experienced ex-cabin crews or those from hotel industry are welcome to apply
Tell employers what skills you have
Microsoft Office
Microsoft Excel
retail sector
Customer Experience
Interpersonal Skills
Tax
Inventory
Administration
SAP
Adaptability
Freight
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Shipping
Customer Service Experience
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