Current jobs related to Customer Service Director - Singapore - TOP ONE SERVICE PTE. LTD.

  • Customer Service Director

    1 week ago

    Singapore NLS TRANSPORT SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesAt NLS Transport Services PTE. LTD., we are seeking a Customer Service Director to work closely with our Operations Manager and lead our customer service team to ensure the highest possible level of service delivery.The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of...

  • Customer Support Director

    2 days ago

    Singapore airbus Full time

    Job Description:Job ObjectivesThe Airline Customer Support Director plays a pivotal role in driving Airbus' Airline support and service strategy, ensuring a unified approach and assisting other Business Units in achieving their objectives while meeting Airline needs.This leadership position leads the In-Service Core Team in managing Airline accounts, serving...

  • customer service

    1 week ago

    Singapore ELKEN SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesStrong listening, communicating, and customer service skills. Ability to multitask and provide effective solutions. Works well with others and helps foster a supportive work environment. Knowledge of our company's market, industry, and products.Tell employers what skills you haveCustomer Service SkillsAbility to MultitaskMicrosoft...

  • Customer Service

    1 week ago

    Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full time

    Roles & ResponsibilitiesJob responsibilities· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).· Achieving volume, profitability and customer satisfaction KPIs by management.· Generate new business through innovative strategies, negotiate deal terms.· Conflict Resolution –...

  • Customer Service Representative

    2 days ago

    Singapore National Service Resort & Country Club Full time

    Job SummaryThe Customer Service Officer will be responsible for handling telephone calls, enquiries, and memberships services for the National Service Resort & Country Club.Key ResponsibilitiesHandle telephone calls, answering enquiries on the Club's facilities and functions.Manage programmes applications and enquiries/facilities bookings.Assist with...

  • Director’s Service Contract

    3 weeks ago

    Singapore Zegal HK Full time

    Create a Director’s Service Contract in less than 5 minutes with Zegal's document builder. A Director’s Service Agreement or Contract is a contract by which a company hires a director as an employee. It includes detailed provisions on various aspects of employment. When drafting a Director’s Service Contract , the employer should be aware of...

  • Customer Service/Operation Executive

    7 days ago

    Singapore YEO GEOK CHIN LIGHTERAGE SERVICE Full time

    Key Responsibilities* Deliver exceptional customer service and support to clients, ensuring their needs are met promptly and efficiently.* Provide clear and concise communication, both verbally and in writing, to address customer inquiries and concerns.* Collaborate with internal stakeholders to resolve customer issues and implement effective solutions.*...

  • Customer Service Director

    1 week ago

    Singapore PRESTO DRYCLEANERS PTE LTD Full time

    Roles & ResponsibilitiesAs the Customer Service Manager at Presto Drycleaners Pte Ltd, you will be the face of our brand, responsible for ensuring that every customer interaction is positive, seamless, and exceeds expectations. You'll lead our team of dedicated customer service staff, seeking to optimise processes and implement strategies that enhance the...

  • Customer Service Director

    2 months ago

    Singapore RECRUITPEDIA PTE. LTD. Full time

    About the RoleWe are seeking a highly skilled Customer Service Manager to join our team at Recruitpedia Pte. Ltd. as a key member of our Customer Service team. As a Customer Service Manager, you will be responsible for overseeing the daily operations of export customer service, collaborating with various departments to optimize procedures, and leading the...

  • Customer Service Director

    1 month ago

    Singapore RECRUITPEDIA PTE. LTD. Full time

    Customer Service ManagerWe are seeking a highly skilled Customer Service Manager to join our team at Recruitpedia Pte. Ltd. The ideal candidate will have a strong background in customer service, team management, and logistics.Key Responsibilities:Oversee the daily operations of export customer service, ensuring seamless communication with clients and...

  • Director of Customer Experience

    7 days ago

    Singapore Careers@Gov Full time

    Job Title: Assistant Director, Customer SupportAt Careers@Gov, we are seeking a highly skilled and experienced professional to join our team as an Assistant Director, Customer Support. As a key member of our customer support team, you will be responsible for developing and implementing customer support strategies, processes, and standards to drive...

  • Sales and Service Director

    3 days ago

    Singapore SIN KONE Pte Ltd Full time

    Sales and Service DirectorKONE Singapore is hiring a Sales and Service Director to lead the development and execution of sales and manage offering within the Services & Modernization business.As a key member of our team, you will develop and implement the Services & Modernization business strategy and country-specific action plans to achieve short- and...

  • Customer Service Director

    1 week ago

    Singapore ECO HYPER PTE. LTD. Full time

    Job OverviewEco Hyper PTE. LTD. is seeking a skilled Customer Service Manager to lead our customer service team. The ideal candidate will have a strong background in customer service, sales, and leadership.

  • Regional Services Director, APAC

    2 days ago

    Singapore airbus Full time

    Job Title: Regional Services Director, APACKey Responsibilities:Secure customer leads and develop business relationships to achieve regional Airbus Operating Plan Order Intake targets.Establish a strong "Services by Airbus" image with customers, driving the expansion and growth of our Services business in the region.Lead and manage strategic projects in...

  • Customer Service Director

    2 months ago

    Singapore RECRUITPEDIA PTE. LTD. Full time

    Customer Service ManagerOur client, a leading 3PL Logistics company, is seeking a seasoned Customer Service Manager to drive excellence in their customer service team. As a key member of the airfreight division, you will oversee daily operations, collaborate with departments to optimize procedures, and lead the implementation of new business initiatives.Key...

  • IT Director

    1 week ago

    Singapore LUMINARY SERVICE PTE. LTD. Full time

    LUMINARY SERVICE PTE. LTD. IT Director Job DescriptionKey Responsibilities:Strategic IT PlanningDevelop IT strategies aligned with the organization's goals and objectives, encompassing technology needs, emerging technologies, and long-term plans for IT infrastructure and systems.Identify and evaluate emerging technologies to inform strategic...

  • Customer Service Officer

    1 week ago

    Singapore AQUA GREEN PTE. LTD. Full time

    Roles & ResponsibilitiesWorking hour: Monday-Friday 9 am to 6 pm and Saturday from 9 am to 1 pm Salary: Open for negotiation (Basic + Incentive) Job Responsibilities: • Provide general customer support by managing customer service hotline • Handling customer complaints. • Answer customer questions. • Documenting customer interactions. • Escalate...

  • Customer Insights Director

    5 days ago

    Singapore Careers@Gov Full time

    Job TitleDeputy Director, Customer Insights and Service Process ImprovementCareers@Gov seeks a seasoned professional to lead our customer insights and service process improvement initiatives. As a key member of our team, you will develop and implement a comprehensive customer experience strategy that drives business outcomes and enhances our customers'...

  • Service Centre Call Agent

    1 week ago

    Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    Key ResponsibilitiesProcess customer reservation requests and support loyalty and customer care inquiries. Handle Marriott brand contacts, assisting customers with booking needs or questions via voice and email channels. Deliver exceptional customer experiences by providing information on property facilities, services, and room accommodations. Identify...

  • Strategic Customer Support Director

    2 weeks ago

    Singapore Careers@Gov Full time

    Job Title: Assistant Director, Customer SupportAbout the Role:We are seeking a highly skilled and experienced Assistant Director to lead our Customer Support team. As a key member of our organisation, you will be responsible for developing and implementing customer support strategies, processes, and standards. Your expertise will drive improvements in...

Customer Service Director

2 months ago

Singapore TOP ONE SERVICE PTE. LTD. Full time
Job Summary

We are seeking a highly skilled Customer Service Manager to join our team at TOP ONE SERVICE PTE. LTD. as a key member of our customer service department.

Key Responsibilities
  • Customer Service Delivery
    • Ensure prompt and professional responses to customer inquiries, maintaining a consistently high quality service standard.
    • Review and standardize customer service replies to ensure consistency and excellence.
  • Customer Satisfaction and Feedback
    • Monitor customer satisfaction levels and identify areas for improvement.
    • Implement strategies to enhance customer experience and satisfaction.
  • Team Management and Development
    • Motivate and lead the customer service team to achieve key performance indicators (KPIs).
    • Provide training and coaching to customer service team members to enhance their skills and knowledge.
  • Collaboration and Communication
    • Work closely with the marketing team to generate new leads and promote our services.
    • Coordinate with other departments to ensure seamless service delivery.
  • Administrative and Reporting Tasks
    • Manage and maintain accurate records and reports related to customer service performance.
    • Develop and implement processes to improve service quality and efficiency.
Requirements
  • Skills and Qualifications
    • Strong leadership and management skills.
    • Excellent communication and interpersonal skills.
    • Ability to analyze data and make informed decisions.
    • Experience in customer service, customer experience, or a related field.
    • Proficiency in Microsoft Office and Microsoft Excel.
  • Education and Certifications
    • Bachelor's degree in a related field (e.g., business, marketing, or communications).
    • Relevant certifications (e.g., CRM, coaching, or leadership).